FAQ’s 2016-11-02T11:09:29+00:00
What should I do if I find critical errors while in using IDIS Solution Suite? 2018-02-13T16:31:12+00:00

IDIS Solution Suite has a utility to export log and setup files.

The path below is to get to the utility, Problem Reporter.

– File Start > Program > IDIS Solution Suite > Utility > Problem Reporter

Set a duration of time when a problem is thought to be occurred.

Click “Okay” to save logs and setup files in a Zip file with a name like “crashdump_20170613_103808”

Or you can even set the utility to extract the files periodically for a better maintenance

Once you get a file from Problem Reporter, please report an issue to distributor from which you bought IDIS products or IDIS Technical Support team (techsupport@idisglobal.com).

What video codecs does IDIS Solution Suite support? 2018-02-13T16:08:45+00:00

The video codecs IDIS Solution Suite supports are listed below

– H.264

– H.265


– MJPEG (Data per MJPEG image is relatively huge and likely to cause fps dropping, broken images, or slow decoding depending on PC specification at an IDIS Solution Suite Client end.)

– MxPEG (Mobotix cameras exclusive)

How to change IDIS Solution Suite software license method from online to offline? 2018-02-13T16:00:44+00:00

Here are simple steps to change licensing method to offline from online.

– Go to Start > IDIS Solution Suite > License Tool.

– Run License Tool.

– Click Update as the image below shows.

– Select “OFFLINE” and proceed the rest of the steps as you authenticate the license via online licensing method.

What is the procedure to activate licenses for IDIS Solution Suite? 2018-02-13T15:55:42+00:00

A license for IDIS Solution Suite is activated via either offline or online method.

Please have a look at the attachment for further steps.

ISS New License Authentication

Quick control in IDIS Center 2018-02-13T15:41:17+00:00
  1. Quick Zoom
    1. Ctrl + L-Button Drag Rectangle (on Original Image) : Dynamic Zoom
    2. Ctrl + L-Button Drag : Panning Zoom-In Image
    3. Ctrl + M-Button Down : Reset (Original Image)
    4. Ctrl + Wheel Scroll : Zoom-In / Out (Step)
  1.  Quick Dewarp
    1. Ctrl + L-Button Drag Rectangle (on Original Image) : Dynamic PT(Fov.)
    2. Ctrl + M-Button Down : Reset (Original Image)
    3. Ctrl + Wheel Scroll : Fov-In / Out (Step)
    4. Ctrl + R-Button Drag (Up<->Down) : Fov-In / Out
  1.  Quick PTZ (IDIS Camera Rubber Band)
    1. Ctrl + L-Button Drag : Rubber Band
    2. Ctrl + R-Button Drag : Zoom-In / Out
    3. Ctrl + Wheel Scroll : Zoom-In / Out (Step)
    4. Ctrl + Shift + Click : Sling Shot

Quick Control is available in v4.2.0 or higher version.

Is is possible to playback a HDD from a NVR in your PC? 2018-02-13T15:27:47+00:00

With iHDP feature, it’s possible to playback recorded data in a HDD that had been used in a NVR.

Please refer to the attachment.

IDIS Center for iHDP

Which SQLite version is compatible with IDIS Solution Suite? 2018-02-13T15:21:55+00:00

SQLite has been used in ISS and the latest SQLite version compatible with ISS is

ISS has DB files instead of DBMS files. So, ISS DB cannot be directly accessed by SQL commands and GDK, an IDIS Open Source Software, should be used to access the ISS DB.

IDIS Solution Suite, Setting Loadbalancing 2018-02-13T15:19:48+00:00

IDIS Solution Suite supports load balancing with more than one streaming services.

Devices are evenly allocated to streaming services running in load balancing mode, and once one streaming service is offline, the other service takes all the devices from the old service.

Please refer to the attachment to find out how to configure load balancing.

Tech Note – How to setup Load balancing in ISS

IDIS Solution Suite, User Alarm-in configuration 2018-02-13T15:15:29+00:00

Refer to the attachment for how to set up user alarm-in in IDIS Solution Suite

ISS User Alarm-In Configuration

We are going to do an internal test before we install an ANPR (LPR) on a customer site. What is the specification required for ANPR server? 2018-02-13T15:07:53+00:00

The Server Specification is determined by the following procedure.

  1. First, check which country your customer site is located in, and check the number of lanes required for license plate recognition.
  2. Check the required score for it in the table below.
  3. Check the appropriate CPU at cpubenchmark.net
  4. Use 16GB or a higher memory card.

For example,

Assume that you are performing license plate recognition for three lanes in Europe, The required CPU score is 10710.

Visit the site below to find the cpu for the 10710. Intel Core i7-4790K or so.


The recommended server specification is as follows.

CPU : Intel Core i7-4790K or higher

RAM : 16GB RAM , But, if the number of ANPR engine is more than 2, 32GB RAM is recommended.

I cannot watch live and playback images of the NVR in IDIS Solution Suite Client. 2018-02-13T14:41:57+00:00

To connect to the ISS Expert, uPnP setting in the NVR and manual Port Forwarding to the router are required.

However, if you set only those settings, ISS(IDIS Solution Suite) Expert will give a private IP address of the NVR to ISS client over WAN network, and you will not be able to connect the NVR with the private IP address.

In this case, FEN service is the solution for the problem.

Register a NVR to FEN Server, FEN server will pass the both of IP addresses of NVR such as public and private to the client, it will make the client access the NVR correctly.

Then the Network configuration diagram looks like this.

How many RTSP sessions does IDIS TVI DVR support? 2018-01-04T20:41:10+00:00

TR series can connect maximum 10 RTSP sessions. This is the same for TR-22xx and TR-42xx series. The sum of RTSP and live monitoring (watch) channels for TR series is maximum 10. The network transmission performance of TR-2204 is as follows mentioned in our global web site.

– 30ips @ Full HD per channel, shared with recording.

That is, TR-2204 can multiple RTSP channels more than 4, but, the transmission performance depends on the number of recording operation channels as well as the number of RTSP and watch channels.

But, TR-4208(R) and TR-4216(R) can support up to 120 ips@Full HD regardless of recording operation with multiple RTSP channels.

So, we recommend to use TR-42xx TVR if the RTSP stream performance should be stable regardless of recording operation.

Status description of LED indicators on the front panel of NVRs? 2018-01-04T20:39:09+00:00

Combinations of blinking status of Panic LED and Alarm LED on the front panel of NVRs indicates booting sequences.

How many cameras can be registered to a NVR depending on resolution size? 2018-01-04T20:36:27+00:00

To secure maximum performance of a camera connected to a DirectIP NVR, total number of cameras depends on what resolution a camera is registered to a NVR. The higher resolution camera is, the more camera slots are consumed per camera.

For easier and simpler designing cameras and NVRs, please refer to the table attached below.

Available number of cameras on Recorder

What are the camera models supporting Face Detection feature? 2017-12-21T22:35:09+00:00

Cameras and firmware versions supporting Face detection feature
• DC-B1203X – v1.3.0 or higher
• DC-S1283(W, H, F, X) – v1.1.0 or higher
• DC-D2233WHX, DC-T1233WHX – v1.0.0 or higher
• DC-S1283WRX – v1.0.0 or higher

Try when one push function doesn’t work and a camera remains out of focus? 2017-12-21T22:33:23+00:00

The most likely reason is that somebody opened up IR LED part and fiddled the Zoom lens before. Then the actual location of step motor in zoom lens and where the software thinks the step motor is are different, and the difference make one push malfunction.

To reset the Zoom lens,

1) Press “Near” button on controller in PTZ mode on a NVR screen so that the Zoom lens can get as wide as it can get.

2) Press One Push, then it will find a right focus.

Initial action to pink or purple image issue in a camera? 2017-12-21T22:31:18+00:00

Please check if IR cut filter work.

On IR cut filter switching, you will be able to hear a clicking sound from a camera.

There are two ways to hear the sound of IR cut filter switching, one is to reboot a camera and the other is to switch the filter manually on a setup page of a camera.

As a camera boots up, it switches IR cut filter and you can hear a clicking sound.

Or, go to Remote Setup page of a camera and change IR Cut Filter option to “Daytime Mode” so that the camera can switch the filter manually.

IR Cut filter

If you do not hear a clicking sound from a camera when you expect to hear the sound, it would be likely to be a hardware issue, please contact the distributor from who you bought the camera or IDIS Technical Support team.

List of camera’s supporting MAT (Motion Adaptive Transmission). 2017-12-21T22:23:28+00:00

MAT(Motion Adaptive Transmission) is available in DirectIP mode.
Here is a list of IDIS cameras supporting MAT.

Dome Type
DC-D3233X: v1.2.0 or higher
DC-D3233WRX: v1.2.0 or higher
DC-D3233RX: v1.2.0 or higher
DC-D3233HRX: v1.2.0 or higher

DC-D3212X: v1.2.0 or higher
DC-D3212RX: v1.2.0 or higher

Bullet Type
DC-T3533HRX: v1.1.0 or higher
DC-T3243HRX: v1.2.0 or higher
DC-T3233HRX: v1.2.0 or higher

DC-T1833WHR: v1.2.0 or higher
DC-E3212WRX: v1.2.0 or higher

Box Type
DC-B3303X: v1.2.1 or higher
DC-B1803: v1.5.1 or higher

Other cameras with H.264 codec do not support MAT feature.

3rd party camera compatibility test request? 2017-12-21T22:18:51+00:00

To make 3rd party cameras to be compatible with our products, we need to go through the steps listed below.

We need below information with your request.
(1) Model names and firmware version of 3rd party cameras to be tested with our products.
(2) Which IDIS product needs to be compatible to the 3rd party cameras.
(3. Expected business opportunity from that 3rd party camera integration.
(4) Due date for 3rd party cameras to be integrated with IDIS products.

Our sales department decides whether we proceed the integration or not.
As decided to to proceed, we will provide IDIS 3rd Party Test Tool to check if the current operations of 3rd party cameras to our product. Please run the tool and send us the result. To get IDIS 3rd Party Test Tool, please contact IDIS Technical support team.

Finally, send us at least two of the 3rd party camera for us to integrate and test the cameras.

What Onvif profile do IDIS camera’s support? 2017-12-21T22:20:45+00:00

IDIS Cameras support Onvif profile S.
You can find Onvif profile S specification from the below link.

If you need Declaration of Conformance on IDIS cameras for Onvif compatibility, please visit www.onvif.org and go to Conformant Products.

Which NAT type does support FEN service? 2017-12-21T22:01:33+00:00

By creating a user’s custom name (FEN name) simply from a DirectIP NVR, its device info and network parameters (including Device name, MAC address, IP address, port info, NAT type, product info etc.) are automatically registered in the DirectIP FEN server running in the cloud. The user is able to access the site remotely using this custom name instead of an IP address, as the FEN server keeps hold of the local device’s connection on the network even in a DHCP environment with dynamic changing IP.

FEN service uses UDP hole punching for NAT traversal to gather address information of two ends, a NVR and a remote client, and NAT type in a site where a NVR is or a remote client is should support UDP communication.

[NAT types supporting UDP communication]
– Open internet
– Cone types (Full cone, Restricted cone, Port restricted cone)

[NAT types not supporting UDP communication]
– UDP blocked
– Symmetric
– Symmetric UDP firewall

Video profile requirements for video analytics in DV-1104 2017-12-21T21:50:35+00:00

The width of an image should be 512 or higher. For example, images with 360×240 resolution won’t be properly analyzed by the VA box and it will occur many false alarms.

– Images per second:
10 or higher ips are required.

– Protocol
DirectIP protocol only

– Codec
H.264 is supported. H.265 is also supported but the firmware version of DV-1104 should be 1.1.0 or higher. To upgrade to v1.1.0, Bios upgrade is mandatory.
Software for BIOS is downloadable along with v1.1.0 firmware from www.idisglobal.solutions.

NVR’s and Software compatible with DV-1104, a video analytics box 2017-12-21T21:46:18+00:00

DirectIP NVR’s
– DR-2300 series: v3.0.0 or higher
– DR-4300 series: v3.1.0 or higher
– DR-6300 series: v3.1.0 or higher
– DR-8300 series: v3.1.0 or higher

– IDIS Center: V4.1.0
– IDIS Solution Suite will support DV-1104 in a future version.

How many NVR’s can be registered to one DD-1116? 2017-12-21T21:33:20+00:00

Up to 4 NVRs can be registered to one DD-1116.
One NVR can be registered to multiple DD-1116. In DirectIP mode, a NVR is able to interwork with up to three units of DD-1116, but in IDIS protocol mode, a NVR can only be linked to one DD-1116.

When does DD-1116 synchronize its time? 2017-12-21T21:11:16+00:00

DD-1116 normally tries synchronizing in every hour but executes time synchronization when it is one of the cases as below.

– A registered NVR is disconnected and back online.
– Time zone in DD-1116 is changed.

* When multiple NVRs are registered to a DD-1116, the decoder synchronize its time based on the time of the NVR which has been registered first.

Why the cameras do not synchronize the time? 2017-04-24T11:28:13+00:00

For the cameras, DC-F1211A, DC-F1211, DC-F1111, DC-E1112WR, and  DC-E1212WR, the time setting will be changed randomly when the cameras reboot because their RTC(Real Time Clock) do not have batteries. For this reason, “Time Sync“ setting is necessary to automatic synchronize the time after reboot.

On DirectIP mode, the cameras do synchronize the time automatically without “Time Sync” setting because DirectIP protocol is auto-configuration oriented mode, but for the cameras running on IDIS protocol mode, the cameras do not time-synchronization unless a user manually configure the time on the menu, “Time Sync. This configuration can be set on remote setup of a camera.

What SD card interfaces do IDIS cameras support? 2017-04-24T11:20:07+00:00

SD Memory capacity, basic format type and transmission speed are variable depending on SD Interface specification. IDIS IP Cameras support the SD memory interfaces listed below.

  • SD card
      • Memory Storage: 128MB ~ 2GB
      • Format Type: FAT16
      • able to use on all devices support SD, SDHC and SDXC
  • SDHC card
      • Memory Storage: 2GB~32GB
      • Format Type:  FAT32
      • able to use on devices support SDHC and SDXC (should check logo on device for compatibility)
  • SDXC card
      • Memory Storage: 64GB ~ 2TB
      • Format Type: exFAT
      • able to use on divices support SDXC (should check logo on device for compatibility
What is the maximum order of identifier I can create? 2017-04-24T11:17:46+00:00

Identifiers, numbers in square brackets in the picture below. are only available in IDIS Solution Suite Video Wall Agent and used for an IDIS Network Keyboard to select a device to control. The identifiers can increase as many as the number of devices that ISS Administration service can have registered because there is no limitation on the number of identifier.

FYI, Identifiers appears only in Video Wall Agent, not in IDIS Center or IDIS Solution Suite Client, and one IDIS Solution Suite Administration service can register 1024 devices.


I can not scan any camera with Auto Scan in IDIS Solution Suite Setup. 2017-04-24T11:14:21+00:00

Case 1. When there’s a software distributed by Apple running in a PC.

Auto Scan of IDIS Solution Suite uses mDNSResponder service distributed by Apple.

Software made by Apple also uses mDNSResponder. So, sometimes the Apple software conflict with Auto Scan of IDIS Solution Suite and IDIS Solution Suite cannot scan cameras.

Please delete Apple software if it is installed in a PC where IDIS Solution Suite is installed for better device scanning. Or, keep a PC or PCs to be utilized only for IDIS Solution Suite.

What should I do if I lost login password for IDIS Solution Suite? 2017-04-24T11:10:52+00:00

We provide you with a temporary password that you can login your IDIS Solution Suite to reset the password.. Before giving you a temporary password, you must send us the Secret Key of your IDIS Solution Suite first.

The steps to get Secret Key are as below.

1) Run Secret Key in Utility of IDIS Solution Suite.

2) Go to the folder path where IDIS Solution Suite is installed and access to “profile” folder.

3) Check if there is “Admin_Configuration.db” file.

4) Send the file to Techsupport@idisglobal.com.

5) As soon as we get the db file, we will provide you with a temporary password.


Why the cameras do not synchronize the time? 2016-11-02T11:09:31+00:00
For the cameras, DC-F1211A, DC-F1211, DC-F1111, DC-E1112WR, and  DC-E1212WR, the time setting will be changed randomly when the cameras reboot because their RTC(Real Time Clock) do not have batteries. For this reason, “Time Sync“ setting is necessary to automatic synchronize the time after reboot.

On DirectIP mode, the cameras do synchronize the time automatically without “Time Sync” setting because DirectIP protocol is auto-configuration oriented mode, but for the cameras running on IDIS protocol mode, the cameras do not time-synchronization unless a user manually configure the time on the menu, “Time Sync. This configuration can be set on remote setup of a camera.



What SD card interfaces do IDIS cameras support ? 2016-10-18T16:12:13+00:00

SD Memory capacity, basic format type and transmission speed are variable depending on SD Interface specification. IDIS IP Cameras support the SD memory interfaces listed below.

SD card

  • Memory storage: 128MB ~ 2GB
  • Format type: FAT16
  • able to use on all devices support SD, SDHC and SDXC

SDHC card

  • Memory storage: 2GB~32GB
  • Format type:  FAT32
  • able to use on devices support SDHC and SDXC (should check logo on device for compatibility)

SDXC card

  • Memory storage: 64GB ~ 2TB
  • Format type: exFAT
  • able to use on divices support SDXC (should check logo on device for compatibility
The RAID mode supported by DA-ES1104? 2016-10-17T09:11:17+00:00

0: Striping without mirroring or parity

1 + 0: Striped set from a series of mirrored drives

5: Block-level striping with distributed parity

Please refer to the http://en.wikipedia.org/wiki/RAID site for detail information.

What is the recommended SFP module for fiber optic communication between DirectIP products? 2016-10-17T09:12:15+00:00

1. Recommended SFP module

–    Finisar, FTLF1318P3BTL, SFP 1.25G LX / Single Mode 1310nm 10km LC with DDM

–    Finisar, FTLF8519P3BNL, SFP 2.125G SX / Multi Mode 850nm 500m LC with DDM

2. Compatible SFP module

–    Fottu, APS31123CDL20, SFP 1.25G LX / Single Mode 1310nm 20km LC with DDM

–    Fottu, APS85123CDL05, SFP 1.25G SX / Multi Mode 850nm 550m LC with DDM

–    Fottu, APSB35123CDL20, SFP 1.25G LX / Single Mode 1310nm (Tx) 20km LC with DDM Bi-Di Transceiver

–    Fottu, APSB53123CDL20, SFP 1.25G LX / Single Mode 1550nm (Tx) 20km LC with DDM Bi-Di Transceiver

Can I use my existing switching hub to obtain DirectIP features? 2016-11-02T11:09:31+00:00

Of course, you can use existing switching hub, But, most non-DirectIP switching hub can’t support the specific features like DirectIP hub.

DirectIP hub supports the following features.

– PoE functionality which is designed to be able to connect both IEEE 802.3af and IEEE 802.3at PD devices though all ports can’t connect IEEE 802.3at PD devices.

– Power on/off control for each camera

– Connection notification for each camera

Therefore, if non-DirectIP switching hubs are used in conjunction with DirectIP devices, some benefits of DirectIP will diminish

What is Multiple Recording Setup from ISS > Admin Setup > Device Tab > Right click on a Camera > Multiple Recording Setup? 2016-11-02T11:09:31+00:00
Multiple recording defines the stream of recording preset which can be done from Recording schedule setting > Action setting. This feature only work with IDIS cameras.

Multiple Recording

ISS specification states up to 64 recording per admin. What does it mean? 2016-10-13T09:06:49+00:00
Up to 64 recording services can be registered to Admin service.
Admin service supports up to 64 services for each of the following services, Recording service, Redundant service, Recording Failover.
How many channels does an IDIS fisheye camera consumes when it connected to ISS? A fisheye camera consumes 2 to 4 channels in NVR. Is it same on ISS? 2016-10-13T09:11:03+00:00

In ISS, fisheye camera is treated the same as other camera, so it only consumes 1 channel

VW Agent shows “Connection failed Agent key is incorrect” and not able to connect with VW Server. 2016-11-02T11:09:31+00:00
The error message occurs when the agent information does not match registerd agent information on VW Service. It can occur when VW Agent is uninstalled / installed without unregistration from VW Service.
Unregister and re-register to solve the problem. If the problem persists after unregister, uninstall and re-install of VW Agent may be required.
How to check if Failover services were operated or operating? Recording Failover shows in different color in play tab to let the user know that it recording failover was run. 2016-10-17T09:28:18+00:00

Other failover services (Fed, Mon, VW) status can be checked from Status menu of ISS Setup.

What is the Segment list displayed while playback? 2016-11-02T11:09:31+00:00
Segment occurs when the recording time is changed and that caused more than one video recordings on the same time invertal. To avoid the loss of video, it creates segments to store all the data.
How does ‘Load Balancing’ work when it is set to ‘Use’ while only 1 streaming service is running. 2016-11-02T11:09:31+00:00
Load balancing

Load balancing only work when there are more than 2 streaming services are available.

What is the maximum capacity of a clip-copy made from IDIS Center? 2016-10-13T09:20:31+00:00

It can create a clip-copy up to 64GB with multiple files, 4GB per file.

What happens if someone unplugs the wibu-key? 2016-10-13T09:21:33+00:00

ISS System will stop working immediately, all services will be decommissioned. ISS Client will be logged out from ISS System. You need to restart the server after plugging back the wibu key.

How many backup ch license does each device consume? 2016-10-13T09:22:44+00:00
  • 1ch license for 1 IP camera
  • 1ch license for 1 1ch IP video encoder

  • 1~4ch licenses for one 4ch IP video encoder, depending on how many analog cameras are using the service[1]

  • 1~16ch licenses for 1 4/8/16ch IP video encoder, depending on how many analog cameras are using the service

[1] Note that this is different from Recording ch license

How many (live) streaming ch license does each device consume? 2016-10-13T09:24:12+00:00
  • 1ch license for 1 IP camera
  • 1ch license for 1 1ch IP video encoder

  • 4ch licenses for 1 4ch IP video encoder, regardless of how many analog cameras are using the service

  • 1ch license for 1/4/8/16ch DVR/NVR


How many recording ch license does each device consume? 2016-10-13T09:25:57+00:00
  • 1ch license for 1 IP camera
  • 1ch license for 1 1ch IP video encoder

  • 4ch Recording licenses for one 4ch IP video encoder, regardless of how many analog cameras are connected or enabled

  • since ISS systems do not record IP video streams from ISS compatible DVRs/NVRs, DVRs/NVRs do not use any Recording license.


How many Wibu keys can I plug in on one server? 2016-10-13T09:27:12+00:00

up to 8 Wibu keys

Where do I plug in the Wibu key? 2016-10-13T09:28:31+00:00

Depending on the type of the license, you need to provide it to the corresponding server running its corresponding service[1]. For example, Recording ch or (Live) Streaming ch/server licenses have to be provided to the server running ISS Admin service. for Backup ch license, you provide it to each Backup server.

There are 3 different groups of licenses available for ISS v1.7.0.

  • Admin group

    • Recording ch license

    • (Live) Streaming ch license

    • (Live) Streaming server license

  • Backup group

    • Backup ch license

  • Federation group

    • Federation[1] ch license

[1] Typically, you will be plugging the wibu key license to the server running the corresponding service.

What is Wibu key? 2016-10-17T09:54:52+00:00

Wibu key is a USB license key that comes with ISS. You always need to have the wibu key plugged in the server running its corresponding service(s) at all time, or else, ISS System will stop working immediately.

Can I use ISS systems on VPN? 2016-11-02T11:09:31+00:00

Yes, but the network bandwidth and network delay overhead on the VPN may become a problem. It is advised to isolate IP video stream traffic within one subnet as much as possible, and limit VPN access to ISS client software for casual use only.

What about network environment for ISS 2016-11-02T11:09:31+00:00

It is strongly recommended that you use LAN environment with Gigabit network for all your ISS system. If you use 100Mbps network, you can only have a handful number of IP cameras.

For example, 2MP H.264 real time (30ips) IP video stream in can reach upto 4~12Mbps. If you are recording 10 of them, and trying to do live monitoring, 100Mbps would be not be enough bandwidth.

What about server specifications for ISS service and client software? 2016-11-02T11:09:31+00:00

Please refer to the manual for the specifications. The general rule of thumb is

    (Live) Streaming service uses a lot of bandwidth and CPU resources

    Video Analytics service uses a lot of CPU/Memory resources

    Admin or (Event) Monitoring services are moderately resource demanding

    Recording services require high speed storages

    PCs to run ISS Client software need to have a good VGA card, and CPU to decode multiple streams of IP video streams

Where do I install each ISS service? 2016-11-02T11:09:31+00:00

It really depends on your budget. ISS System is very flexible in terms of where to install different services. Ideally, you may want to have one server run only one service. Typically, you will run Admin/(Event) Monitoring services on one server, and Recording, (Live) Streaming and VA services on three separate servers respectively.

But if your system is 32ch max, you may run all the services: Admin, Monitoring, Recording, Streaming on one server, and VA services on another server. VA service takes a lot of CPU resources[1]. If you are installing multiple services on one PC server, such as (Live) Streaming service and Recording service on the same PC server, you need to assign different (RTP) incoming port ranges for them. Refer to Incoming port range in the glossaries.

[1]  4 core CPU can handle upto 8ch in VA service

What port does Admin service use? And what about NAT traversal? 2016-11-02T11:09:31+00:00

ISS Admin service uses TCP 11001 port. If the service is behind a NAT router, you need to port forward TCP 11001 on the router, so that ISS Client and other services can connect to it.

You can configure this port number on the server running the service using ISS Service Manager.

What happens if ISS admin service crashes? 2016-11-02T11:09:32+00:00

All ISS client software will stop working.

(Event) Monitoring, (Live) Streaming, and VA services will stop working. Backup service will stop working. Federation services will not be able to work with the ISS System with its Admin service crashed.

However, Recording service will continue to work, but it will be able to record Event related IP video streams only for the IP devices registered to itself only. It is because, for cross Recording service boundary event associated recording, IP camera events are collected by (Event) Monitoring service and then routed through Admin service to the other Recording service. This can not be done because Admin service is crashed.

What happens if I install more than one ISS admin service? 2016-11-02T11:09:36+00:00

Nothing. You are creating a new ISS system. You will need to have a new ISS license, or it will be running in demo mode. You maybe able to register IP devices, but recording may not work. Because if an IP camera is registered to two different ISS Systems, Recording may not work properly with IP cameras using ISS protocol because two ISS Systems will be competing to establish a recording session with the IP camera. IP cameras using ISS protocol allow only one recording connection session. The Recording service that establishes the recording connection to the IP cameras will keep the recording session. The other Recording service will keep trying to connect to the IP cameras, and fail.

What happens if I uninstall ISS admin service? 2016-11-02T11:09:36+00:00
Don’t do it. You will lose everything until you restore the iexp Service Database file to restore all the services, and device list.
What happens when I delete a registered service from admin service? 2016-11-02T11:09:36+00:00
All other services will be decommissioned immediately. For example, if it was a Recording service, recording will be stopped immediately, and ISS Client won’t be able to access the recorded video on the decommissioned Recording service. The recorded data will be preserved in the decommissioned Recording service. If you have a backup of iexp file, you may be able to regain the access to the recorded video, you need to re-register it to the Admin service, and then reload iexp file to it.
All the services are installed and registered to admin service, how do I configure them? 2016-10-13T10:11:15+00:00

Use ISS Setup,

  •     Login to the Admin service with a user account that is a member of a group with proper Setup authorities like ISS service setup and ISS schedule setup
  •     Select Services icon to see all the registered services.
  •     Double click a service or use [/] edit icon to configure the selected service

Typically, you will be first adding/registering IP devices, assigning them to different services, and  then configuring the services, such as setting up Storages for Recording service, configuring VA parameters, etc.

Refer to each Service section for further service related details.

I can use ISS system without any problem, but I cannot remotely setup the IP devices, what is wrong? 2016-11-02T11:09:36+00:00

If you are connecting to ISS Admin service behind a NAT router using ISS Setup, IP address scope issue may arise: IP devices and ISS Admin service are running in the same subnet behind the NAT router, but ISS Setup is connecting from the outside of the NAT router. In most of this case, the registered IP addresses of the IP devices are private IP addresses, and ISS Setup won’t be able to use the private IP addresses when it is connecting from the outside of the NAT router.

You can address this issue for IP cameras/video encoders using ISS protocol and ISS compatible DVRs/NVRs by using FEN and forwarding the corresponding ports. But when you have many different IP devices, even this approach is not manageable.

  • configure all IP cameras/video encoders using ISS protocol and ISS compatible DVRs/NVRs to use FEN

  • forward the admin port for each of them

  • register them to ISS Admin using FEN names

Typically, it is advised to run ISS Setup in the same subnet where the IP devices are running for security issues.

All the services are installed, and IP devices are added/registered to ISS admin services. Can I remotely configure the IP devices? Or upgrade the firmware> 2016-10-13T10:14:32+00:00

Use ISS Setup, and you can remotely configure the following devices:

  • IP cameras/encoders using ISS protocol

  • ISS compatible DVRs/NVRs

  • ONVIF compatible IP cameras[1]

  • compatible 3rd party IP cameras

You can upgrade the firmware of the following devices:

  • IP cameras/encoders using ISS protocol

  • ISS compatible DVRs/NVRs



[1] Only supporting the setup of the ONVIF compatible parameters exposed by the ONVIF devices.

How do I add/register services on Admin service? 2016-11-02T11:09:36+00:00

When you install ISS services[1] on one or more servers, ISS Setup wizard will ask for the connection information of the Admin service during installation. Using this information, each service will report itself to its Admin service. An admin user will have to register these services to be included in the ISS System.

Use ISS Setup to do this. Launch ISS Setup, and login to the Admin service. Select Services icon and use + icon to register these services.

[1] except ISS Federation service

What is the recommended server specification? 2016-11-02T11:09:37+00:00

It is recommended run the service on a dedicated server if possible. ISS Admin service does not use as much computing resources as other services. Typically you will be running ISS Admin service and ISS (Event) Monitoring service on one server.

Please refer to the manual for the recommended server specifications.

All ISS services [1] / IP devices / users will have to be registered to an ISS admin service. So, in a way, ISS admin defines a boundary of an ISS system? 2016-11-02T11:09:37+00:00
When an ISS service is launched, it reports itself to its ISS Admin service to download its configuration information as well as connection information of other ISS services.

When you login to an ISS system with ISS Client, you are logging into ISS Admin service, and then your ISS Client software is granted access to different IP devices, or services. ISS Client downloads information about where to find, how to connect to different devices or services using the directory of the Admin service.

ISS Admin service is a very crucial part of ISS System. If the Admin service is down, all ISS Clients will lose its connection immediately. Recording service will continue to recording IP video streams, but only for the IP video streams registered to itself because Recording service can not access Admin service that mediates Events from Monitoring service.

[1] except ISS Federation service
What are the main functions of ISS Admin service? 2016-11-02T11:09:37+00:00
ISS Admin service provides the following services:

  • License authentication
    • ISS Admin service authenticates licenses: Recording ch license, (Live) Streaming server/ch license.
    • check current license information using ISS Service Manager on the server running the Admin service or use WibuKey Tester program on each server.
    • add License certificate using ISS Service Manager on the server running the Admin service.
  • Directory service of these services/devices/users,
    for example

    • connection information to services, like External IP address/port information
    • login information to the registered IP devices
  • Management service of services/devices/users
    • registration of services/devices/users
    • service database management (backup/import)
    • configuration of services,
      for example,

      • storage setting/preparation of Recording services
      • recording schedule of IP cameras
      • event handling,
        • event act schedule, and target user
        • when to send out an email notification upon a specific event
        • configure Live Popup for a specific event
    • updating firmware of devices
    • set up users and groups
      • create/manage users and groups
      • grant different levels of access privileges to different user groups
      • grant access to certain IP cameras for a specific user group
      • create layout, sequence, map, etc
What is the ISS Admin service? 2016-11-02T11:09:37+00:00

In an ISS System, you work with many IP devices, and then a group of ISS services that provide many different features and functions. You will use ISS Client to use ISS System.

All of these services are configured using ISS Setup after logging into the ISS Admin service. Typically, you would want to limit which user groups can access these configurations using ISS Setup to change the recording schedule or event schedules.

IP cameras/video encoders using ISS protocol and ISS compatible DVRs are supported in ISS Systems. Also, ONVIF and 3rd party cameras are supported by ISS Admin service.

You can have only one ISS Admin service in one ISS System. No separate per channel License is required for ISS Admin service as long as you have an ISS Recording License.

Default port information used in IDIS Solution Suite? 2016-10-13T10:51:11+00:00

Federation service: 11000

Admin service: 11001

Recording service: 11002

Streaming service: 11003

Monitoring service: 11004

Backup service: 11005

Video Wall service: 11006

Video Analytic service: 11007

Upgrade service: 10011

Video Wall agent service: 12000

How do I update NVR’s firmware? 2016-11-02T11:09:37+00:00
Where is the recording storage and network bandwidth estimator for each NVR? 2016-10-13T10:56:06+00:00

Please refer to the following site and user guide.

Site: http://www.idisglobal.com/support/bandwidth

User guide: T2. Network_bandwidth_and_storage_estimator document

You can estimate the HDD storage capacity and network bandwidth by adjusting the stream parameters of each camera after selecting the NVR and camera.

Please download the guide document for our recording storage and network bandwidth estimator.

DirectIP NVR’s with dual FW copies in the NAND flash in the memory and how it works? 2016-11-02T11:09:37+00:00

DirectIP NVR keeps two copies of FW and NVR setup(configuration) images on its NAND memory. Usually its first copy is used for normal operation.

Once in a while NAND Flash Memory may fail, causing the unit to fail to boot up properly to load the linux/NVR apps. When a DirectIP NVR detects 20 consecutive booting failures, it switches its active partition to the second copy to load the FW/setup properly. (It takes about 45sec for a full booting for DR-4/6100, DR-4/6200 series, so 20 rebooting will take about 15 min or so)

First try pin hole reset and if the unit still continues to reboot, wait about 15 min or so.

What is the latest firmware? 2016-11-02T11:09:37+00:00

You can get the latest firmware from http://www.idisglobal.com/support/csdownload.

Please ask to techsupport@idisglobal.com if the release note of firmware is needed.

Which NVR models are compatible with DA-ES1104? 2016-10-13T11:03:22+00:00

All NVR models that has an eSATA port are compatible with DA-ES1104.

Where can I check HDD compatibility for a NVR? 2016-10-13T11:04:56+00:00

The HDD compatibility information is not opened to the public online site.

Please ask to td@bnl.idisglobal.com with your NVR model name if you need the HDD compatibility for your NVR.

Can the NVR support RAID? 2016-10-13T11:06:18+00:00

DR-4200 and DR-6200 series NVRs support the RAID 1 for redundant data protection.  In addition, DA-ES1104 (IDIS eSATA Storage) can be connected to the NVR for extending the recording storage capability.

User permissions available on the NVR? 2016-11-02T11:09:37+00:00

The NVR access can be protected by various authority levels; the user can add various user levels, and change them different accessing authorities. 256 users and 64 groups can be registered with various authority levels.

Please refer to manuals at Download Center of www.idisglobal.com.

NVR DR-2/4/6000 series manual: Part 3 – Configuration > User

On the NVR, go to Settings > System > User

Gebruiksrechten NVR

How to adjust bandwidth throughput on a NVR? 2016-11-02T11:09:37+00:00
Go to Settings > Network > General


How to adjust an IP camera’s streaming bit rate or frame rate using NVR? 2016-11-02T11:09:38+00:00

Please refer to manuals at Download Center of www.idisglobal.com

NVR DR-2/4/6000 series manual: Part 3 – Configuration > Stream

Go to Settings > Stream

Frame rate

The Bitrate varies denpedning on ips and resolution.

FEN configuration guide for NVR? 2016-10-13T11:15:55+00:00

Please refer to manuals at Download Center of www.idisglobal.com

NVR DR-2/4/600 series manual: Part 3 – Configuration > FEN

The content for FEN configuration in any IDIS NVR manual is applied for all the IDIS NVR series.

How to enable UPnP on NVR? 2016-11-02T11:09:38+00:00

Go to Settings > Network > Use UPnP


How to add ONVIF compliant cameras to a NVR? 2016-11-02T11:09:38+00:00
Go to Camera Registration > Scan > Third Party Scan



How to execute factory reset on NVR 2016-11-02T11:09:38+00:00

At the rear of a NVR, there is a button for factory reset. Look at the part numbered “2”.

Achterzijde NVR

  1. Turn off and on the NVR

  2. As soon as IDIS logo shows up on the screen, press the button until you hear a beep sound. (The button is dented, please use something thin enough to press the button)

  3. The NVR will reboot and factory reset is done.

Can I swap eSATA storage while NVR is working? 2016-10-13T11:23:25+00:00

No. Currently, eSATA ports in NVR do not support hot swapping. So, you should connect eSATA storage to NVR before NVR is powered up. Otherwise, NVR does not recognize eSATA storage. On the other hand, if  eSATA storage is swapped out while NVR is working, NVR can detect that situation and record data to another HDD.

Is it possible to carry one HDD from a specific NVR to another and retrieve? 2016-10-13T11:24:45+00:00

Yes. NVR can retrieve and display the recoded audio/video data in HDD carried from another NVR.

However, NVR classifies another NVR’s HDD to ‘other HDD’ type and does not support data recording until the HDD is formatted. That is, if you want to record data to the HDD carried from another NVR, you should back up data in HDD to alternative storage device if needed, then format the HDD.

What should I do when forgetting password of my NVR? 2016-11-02T11:09:38+00:00
If you forget ‘admin’ password of your product, you should press the factory reset button at the NVR’s rear panel and restart your product. Then, you can login as ‘admin’ ID with no password. If you forget user or group password, you can delete and regenerate user or group ID on setup menu after you login as ‘admin’ ID.
What is the default ID and password of camera? 2016-10-13T11:27:52+00:00

NVR’s default ID is ‘admin’ with no password.

What kind of methods can I use with my ATM/POS machine to be integrated with NVR? 2016-11-02T11:09:38+00:00
To communicate with ATM/POS machine, NVRs have various hardware ports such as RS232C, USB, and RJ45 ethernet port, and some NVRs have RS485 port additionally.

With regard to data protocols, NVR basically supports Epson, VistaATM, XApCom232, XApComIP protocols. Also, at generic text mode, user can set the transaction start/end text and line delimiter by user defined characters. You can select the hardware port and protocols on the NVR’s setup menu. For more detail configuration, please refer to the ‘Text-In’ configuration in each NVR’s manual.

Can I use other brand’s network camera with NVR? And, which kind of cameras is supported? 2016-10-13T11:30:57+00:00

Yes. Our NVRs support the Axis, Panasonic, and OnVIF network protocols for other brand’s network cameras. So if your camera has one of the protocols mentioned above, it can be used with our NVRs though the performance is not as good as the DirectIP cameras. Of course, our non-DirectIP network cameras can connect with our NVRs.

Can I use my existing analog cameras with NVR? 2016-10-13T11:32:23+00:00

Yes. you can use conventional analog cameras with the NVR by adding network video encoders.

The network video encoder such as DE-1101 converts an analog video signal to a network video signal, and supports the DirectIP protocol.

If you use the network video encoder supporting DirectIP protocol, analog cameras can communicate with NVR by DirectIP protocol.

What is the audio codec technology used in NVR? 2016-10-13T11:33:33+00:00

Currently, G.711 or G.726 audio codec standard technology has been applied in our NVR. Please refer to the A&E specification for audio codec information applied in each NVR product.

What does a ‘Network Throughput’ mean on the NVR? 2016-10-13T11:34:59+00:00

A network throughput on the NVR means local and remote multimedia data transmission rate on the network port in the NVR. For example, if maximum network throughput for local multimedia data recording and monitoring are 200Mbps and 50Mbps, respectively, and maximum network throughput for remote multimedia data transmission is 10Mbps, then maximum network throughput on the NVR is 260Mbps, which is calculated as the sum of local and remote multimedia data throughput. Using a network throughput, total number of IP cameras connected at a NVR can be determined for real time video monitoring and recording. That is, a network throughput is an important information to design and construct the NVR based network surveillance system.

What cable/connections do I need on the NVR? 2016-10-13T11:36:15+00:00

Most NVRs have RJ45 female connectors on the back. You need to connect UTP cable’s RJ45 male connector to NVR’s RJ45 female connector directly. Also, you connect the cable correctly according to the WAN or LAN. For WAN, you should connect the UTP cable to the public area network port. While for LAN, you should connect the UTP cable to the local or private area network port. Mostly, CAT-5 UTP cable is used for connecting IP cameras, and CAT-5e or more higher level UTP cable is used for connecting network switching hub.

What is the difference between Standalone NVR and PC-based NVR? 2016-10-13T11:39:00+00:00

There are two types of NVRs: Standalone NVRs and PC-based NVRs. The Standalone NVRs are mostly built on Linux OS (Operating System) based system designed for embedded processors, while the PC-based NVRs are mainly MS Windows OS based system designed for PC platforms with dedicated boards for video surveillance
* Benefits of Standalone NVR

– Usually less expensive

– Takes less physical space (easy to hide on safe place)

– Safer from malwares and viruses

– Quiet in operation

– Lower power consumption

* Benefits of a PC-based NVR

– Gives better features such as video analysis, high-quality user interface, etc.

– Ability to have thousands of user accounts

– More expandable hardware and software components

– Easily maintain, change or upgrade hardware and software components


What is a NVR (Network Video Recorder)? 2016-11-02T11:09:38+00:00
A Network Video Recorder (NVR) is a internet protocol (IP) based video surveillance system or software that is designed to record and playback the video from IP cameras. Unlike DVRs (Digital Video Recorder), typically NVRs do not have video compression engines on board for the video is digitized, processed and compressed by its IP cameras, and then transmitted to the NVRs over IP network. But, the NVRs should decode both live video stream and playback video stream.

Usually, the NVRs support multi-channel video display, flexible recording schedule with different video profile with playback capability, a user friendly GUI, intelligent event detection and notification, remote monitoring and control, and PTZ camera control, etc.

There is a similar, but different network video recorders called Network Storage Recorders(NSRs). Typically, NSRs do not have video output, and all the operations are done over the IP network. So you need to use a PC to access the live or recorded video.

What is SMART (S.M.A.R.T.)? 2016-10-13T11:42:15+00:00

SMART(Self Monitoring Analysis and Reporting Technology) is a feature provided by HDD. It monitors possible conditions that the HDD has been exposed to, or status for HDD errors.

Your DVR can be configured to set the SMART information check schedule and condition. It can send alarm out or notification on SMART error.

If you see SMART error messages, it may be a good idea to change the HDD. Because it means your HDD could be damaged.

How to view IP camera using a mobile phone? 2016-11-02T11:09:38+00:00

IDIS is providing various application to support each type of mobile phone. There are mobile app for iphone, android and window phone. Apps can be found by “idis mobile” as searching string. IDIS Mobile supports many features of live, play, alarm control and etc.

Android     iOS

How to apply privacy masks on an IP camera? 2016-11-02T11:09:38+00:00
Privacy masks is a feature that masking some area where anyone doesn’t want to show. Masked area will not be shown in either live mode or playback. These area doesn’t contain any image data. only black boxes can be seen on the screen. Up to 16 area for privacy masking can be set on the image.


How to update IP camera’s firmware? 2016-11-02T11:09:38+00:00
The firmware files are different from each type of cameras. You have to prepare firmware files(.rui) that is suitable for the camera.

1) From DirectIP NVR

In Setup > Camera > Upgrade >, you can upgrade cameras directly from NVR. Firmware files should be stored in USB memory stick which has been put into the NVR.

2) From IDIS Discovery

To upgrade the camera from IDIS Discovery, both PC and Camera must be in the same subnet. Verify IP address first before trying to upgrade. The menu for upgrade can be found from the Management in top menu bar.

How to execute factory reset on an IP camera? 2016-11-02T11:09:38+00:00
There are 2 ways to perform factory reset.

1) Factory reset button

Press the factory reset button down on the camera before power up.

The location of factory reset button varies depending on camera models.

Keep pressing down until the camera totally booting up, and release the button.

(It can be checked through the LED of network port, yellow and green lights are on at the moment)

You can recognize whether completion of booting through the link/act LAN LED on and blinking.


2) Advanced camera setup

If the camera is reachable from the NVR, Factory reset can be performed from Seup > Camera > Advanced setup > Reset column

The command for factory reset will be transfered to the camera.

How to display an analog video (CVBS) output of IP camera? 2016-11-02T11:09:38+00:00
Some Network cameras have CVBS analog video output port to be seen through a portable monitor. It is utilized for making image more focused and setting view angle. When the camra operates in IDIS protocol, Video format between NTSC and PAL is selectable in Setup > Video > Camera > Miscellaneous > .

In case of WDR camera,

There is a condition to output the analog signal. CVBS analog video signal might not be generated from the camera. It’s limitation of SoC chip on WDR camera.

If 4th stream is not set (only 3 streams is operating), CVBS will perform well. In DirectIP NVR, if the custom field for recording is not set, CVBS will be outputted.

RTSP commands of IDIS IPcamera’s 2016-11-02T11:09:38+00:00
To recieve stream via Real Time Streaming Protocol, RTSP player is required.

VLC player is one of the most popular player.(http://www.videolan.org/)

The command line for playing remote live video via RTSP is below

rtsp://ID:Password@IPaddress:RTSP port number/trackID=‘channel number

Please refer the capture in below for example.



Infrared-ray wavelength shich is used with IR camera? 2016-10-13T11:55:54+00:00

850nm Infrared-ray is exposed from the IR-LED. In general, humanity can see wavelength up to 780nm (visible light : 380nm ~ 780nm)

There are contact Alarm In/Out on the DirectIP cameras. Do DirectIP NVRs work with this? And then how? 2016-11-02T11:09:38+00:00
Some DirectIP cameras have built-in alarm in/out port. Normally, alarm input has TTL voltage level and NC/NO programmable. Alarm output only supports the NO mode with relay output. With reference to the alarm in/out specification, you can connect your alarm devices such as smoke sensor or fire alarm to the alarm in/out port on DirectIP camera.

DirectIP NVRs can set and use the each DirectIP camera’s alarm in/out ports as well as NVR’s alarm in/out ports.

For using alarm input device connected in DirectIP, you should select [Setup]-[Event]-[Alarm-In] menu sequentially. Then you can select the alarm input device connected in DirectIP as event signal channel.

For using alarm output device connected in DirectIP, you should select [Setup]-[Device]-[Alarm-Out] menu sequentially, Then you can select the alarm output device connected in DirectIP as alarm output channel.

Using the above setup configuration, you can use external alarm devices directly wired to the Camera input which will be seen by the system as if it were connected to the NVR directly.

How do I configure the DirectIP cameras? Do I use a specific tools? or do I configure the DirectIP cameras from DirectIP NVRs? 2016-10-13T12:00:23+00:00

DirectIP cameras can be configured by IDIS Discovery software and DirectIP NVRs. our INIT software help you find and configure your camera with fast and easy. Also if DirectIP cameras are connected to DirectIP NVRs, you can easily configure multiple DirectIP cameras on NVR’s setup menu. If you set multiple camera configurations on NVR, all changed parameters will be passed to each DirectIP camera immediately.

Do DirectIP cameras have OSD menu? 2016-10-13T12:02:49+00:00

No. DirectIP cameras have no OSD menu. So, you should configure the DirectIP using our NVR, IDIS Solution Suite, IDIS Center, or IDIS Discovery software.

Do DirectIP cameras have spot output? 2016-11-02T11:09:38+00:00
Many DirectIP cameras have spot output and see the NTSC/PAL D1 resolution image to be able to see the image during installation. But, some cameras do not support spot output. So, you should check whether your cameras support spot output or not.
Spot output ports are broken into two types – RCA and terminal block. If you want to use spot output, you should check spot output port type of your camera.
Spot output on DC-X1XXX series camera works until the camera is registered to a DirectIP NVR.
Can I use DirectIP cameras with other 3rd party NVRs? 2016-10-13T12:06:24+00:00

If you connect DirectIP cameras to non-DirectIP NVR or VMS, you should change DirectIP camera’s protocol to ONVIF protocol using our INIT (Integrated Network Installation Tool) software. If the cameras are rebooted after the protocol is changed, DirectIP camera will operate an ONVIF camera.

Can I get a same level of performance with 3rd party IP cameras – not using DirectIP protocol? 2016-10-13T12:08:41+00:00

It’s difficult to get a same level of performance with 3rd party cameras. Generally, with regard to transmitting video stream to DirectIP NVRs, 3rd party cameras have lower performance than DirectIP cameras. Because DirectIP protocol has specific multiple stream channels and their video profile and frame rate adjustment technology to satisfy optimal performance of video data transmission for live monitoring, recording, playing, and remote transmitting. So, if you connect 3rd party cameras with our NVRs, the benifits of DirectIP protocols are disappeared.

What is the IK rating? 2016-11-02T11:09:38+00:00
The IK rating classifies the level of protection that electrical appliances provide against mechanical impacts from outside. It is defined by standard IEC 62262. The degree of mechanical protection is identified by a code that consists of the letters IK followed by two digits:

Code Impact Energy Test
00 Non-protected
01 0.15 joules Resistant against an impact from an object of 200 grams thrown from a distance of 7.5 cm
02 0.20 joules Resistant against an impact from an object of 200 grams thrown from a distance of 10 cm
03 0.35 joules Resistant against an impact from an object of 200 grams thrown from a distance of 17.5 cm
04 0.50 joules Resistant against an impact from an object of 200 grams thrown from a distance of 25 cm
05 0.70 joules Resistant against an impact from an object of 200 grams thrown from a distance of 35 cm
06 1.00 joule Resistant against an impact from an object of 500 grams thrown from a distance of 20 cm
07 2.00 joules Resistant against an impact from an object of 500 grams thrown from a distance of 40 cm
08 5.00 joules Resistant against an impact from an object of 1.7 kg thrown from a distance of 29.5 cm
09 10.00 joules Resistant against an impact from an object of 5 kg thrown from a distance of 20 cm
10 20.00 joules Resistant against an impact from an object of 5 kg thrown from a distance of 40 cm
What is Smart IR? 2016-11-02T11:09:41+00:00
Normally, when a camera uses infrared LED arrays for wide area illumination at night, you may see the over exposure image when the object is closed to IR camera.

Smart IR technology automatically adjusts IR intensity according to proximity, and eliminates object over exposure caused by strong illumination. Smart IR is useful to identify a person’s face or an object movement at night.

What about indoor vs outdoor models? what are the main differences? 2016-10-13T12:20:07+00:00

Surveillance cameras can be classified as indoor and outdoor models according to installation place. The main difference between two models is whether the camera is weather-proof or not. That is, outdoor camera does completely protect the inner material from weather like wind, rain, moisture, dust, snow, and humidity. Some outdoor cameras should have heater or blowers for temperature resistance. On the other hand, indoor cameras do not require weather-proof or temperature resistance except critical places which get high humidity or high/low temperature.

In addition, outdoor cameras require infrared or TDN (true day/night) technology more than indoor cameras for night vision capability.

What is DOF? And, What is difference between deep DOF and shallow DOF? 2016-11-02T11:09:42+00:00
DOF (Depth of Field) refers to the range of distance that the subject appears acceptably sharp. DOF is determined by several factors such as aperture size, lens to subject distance, lens focal length, and image sensor size.

Generally, the following conditions result in a deep DOF.

– small or narrow aperature size (large f number)

– long distance between lens and subject

– short focal length

– small image sensor size (small image format)

A shallow DOF has reverse condition of a deep DOF.

What is ICR, TDN, and DDN? 2016-11-02T11:09:42+00:00
ICR (Infrared Cut Filter) is used with color CCD or CMOS image sensors to produce accurate color images. During the day, the camera uses an ICR to reflect or block mid-infrared wavelengths while passing visible lights. However, as light diminishes below a certain level, some cameras can automatically turn off ICR functionality to deliver high-quality, black and white image using infrared light.

TDN (True Day/Night) technology supports night vision capability by implementing a physical ICR that is removed by a mechanical motor.

DDN (Digital Day/Night) technology allows for viewing in both day and night conditions, without the use of a ICR. As light diminishes below a certain level, DDN technology switches color image to black and white image to offer similar benefits to TDN with a lower cost. At night, the captured image depends on the lighting and infrared waves off objects.

What does IRE mean when quoted with lux light levels for surveillance cameras? 2016-11-02T11:09:42+00:00
IRE stands for Insitute of Radio Engineers, and represents the composite video signal in percentage terms. That is, 100 IRE equals 100% full signal level which means 714mV amplitude active video signal.

Generally, 30 IRE is a minimum value for a detailed and acceptable image.

Most cameras represent the lux level that maximum amplitude of video signal is 30% or 50% of original amplitude.

How can IDIS device detect the audio input event? 2016-10-13T12:27:20+00:00

For audio detection, the device (ex. DirectIP camera) calculates the average power of audio signal that is transmitted for specific times (6.5 seconds).

If current audio signal’s power is much higher than the power threshold of audio signal (based on the average power of audio signal), then audio detection is enabled.

That is,

  1. Gather audio signal for 6.5 seconds
  2. Calculate the average power of audio signal
  3. Compare current power of audio signal with the power threshold of audio signal
  4. Decide whether audio is detected or not.

The threshold of power level is determined by the audio sensitivity level.

* Sensitivity level 1: two times (6dB) higher than the average power of audio signal


* Sensitivity level 5: 1.2 times (1.6dB) higher than the average power of audio signal

How to check the current external IP address? 2016-11-02T11:09:42+00:00
Externel IP address means the IP address on the public internet side. Commonly our PC might has the internal IP address range which is assigned from gateway such as NAT(Network address translation).

NAT help us to use one public internet IP over many network devices.

The reason that you have to check the external IP address is that it is needed to connect the NVR or camera from the internet. The client uses the external IP to reach the target.

You can check the external IP address if you visit the following sites.



What is DDNS? 2016-11-02T11:09:42+00:00
DDNS is Dynamic DNS(Domain Name System).

ISP(Internet Service Provider) is changing periodically a IP address to use limited IP range effectively. To maintain the connectivity with the server anytime, the client has to know the IP address of the server. But it’s not easy to track the IP address which is being changed constantly. Therefore, DDNS is needed.
DDNS always track and keep the available IP address of the server. When the client inquire the information to connect the server, DDNS service respond to a request. So that the client can connect to the server correctly with the connection information.

How do I make a Cat5, Cat5e of Cat6 patch or crossover cable? 2016-11-02T11:09:42+00:00
To minimize packet loss, the wiring have to be aligned exactly accoding to the standard.

The ordinaly alignment is called 568A and 568B. It was established by TIA(Telecomunications Industry Association)/EIA(Electronic Industries Alliance).

Cable alignment 568A and 568B are below.

Pin T568A Color T568B Color Pins on patch cord
1 white/green stripe white/orange stripe  connector
2 green solid orange solid
3 white/orange stripe white/green stripe
4 blue solid blue solid
5 white/blue stripe white/blue stripe
6 orange solid green solid
7 white/brown stripe white/brown stripe
8 brown solid brown solid

If the both end patch are assambled as T568B, the cable can be used for ordinary LAN cable for CAT5, CAT5e, CAT6.

In case of crossover cable, one of patch cords shall be type of T568A, another one shall be type of T568B. Nowadays most ethernet adaptors support to recognize the type of the connector between T568A and T568B.

A case of IDIS Discovery Tool is detetcted as Trojan virus? 2016-10-17T09:01:29+00:00
On several anti-virus programs, IDIS Discovery tool has been detected as a malware and Trojan virus.

This is due to one of the files in IDIS Discovery is decreased in size as it runs, and it gives a misunderstanding to some anti-virus software.
If you are experiencing such a problem, please try IDIS Discovery 4.0.6 or higher version, to which a resolution is applied.
What should I do when video is not displayed at all on a monitor? 2016-11-02T11:09:42+00:00
If you can’t see any images on a monitor, please check the following points.

– Check the monitor is turned on and video input cable is connected to the NVR correctly. Also, check whether the monitor cable has no defect.

– Check the display mode of monitor is set to the input source (HDMI or VGA) correctly.

– Restart NVR and check the video is displayed on the monitor within 3 minutes. If NVR is restarted, the video resolution is adjusted automatically though video resolution between NVR and monitor is not same.

– If you have another monitor, replace the monitor and restart NVR. If the video is still not displayed on another monitor properly, please report the problem to our customer support person.

Is it going to be a problem when I use PoE and DC power together? 2016-10-17T09:05:27+00:00

Normally, NVRs or network switching hubs are PSEs (Power Sourcing Equipments) and have no consideration about the PoE and DC power because they generates the PoE power using DC power and have no collision between PoE and DC power.

However, cameras are PDs (Powered Devices) and should select one of PoE or DC power if both powers are supplied. So, if both PoE and DC power are supplied to the camera, the camera use DC power first, and send power status message to PSE via signal lines, then PSE recognizes that the camera use DC power and stop supplying PoE power to the camera.

How do I reset my product to the factory default settings? 2016-11-02T11:09:42+00:00
For NVRs, you should press the factory reset button at the NVR’s rear panel and turn the NVR on. When the NVR successfully resets to factory default settings, the internal buzzer of NVR will sound three times periodically. If the internal buzzer doesn’t sound within 3 minutes, please turn the NVR off and execute the above operation again.

For Cameras, if you press the factory reset button, the camera gets automatically rebooted and initialized to factory default settings. Box type cameras can press the the factory reset button without opening case. But, dome type or outdoor cameras should open the case and press the factory reset button. Instead of pressing the factory reset button, you can reset the cameras to the factory default setting using our INIT (Integrated Network Installation Tool) software.

Be careful. When using the factory reset, you will lose any settings you have saved.


Let op! Wanneer u de resetknop gebruikt dan gaan alle eerder ingestelde settings verloren.

Is DirectIP™ plug & play? 2016-11-02T11:09:42+00:00
Yes. DirectIP supports plug and play functionality. If you connect the camera’s cable to NVR’s DirectIP port, you can see the camera’s image on the monitor connected with NVR. However, NVR shows the camera’s image sequentially according to camera’s connection sequence regardless of NVR’s DirectIP port number. So, if you want to fit image display sequence to NVR’s DirectIP port number, you may rearrange the display sequence of NVR’s video image.