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FAQ’s2020-08-04T12:29:52+00:00
Which IDIS Cameras are compatible with Milestone VMS?2020-08-27T10:44:42+00:00

IDIS Camera Compatibility list to Millstone VMS can be found on the web site of Millstone systems as the below images show.

Go to Milestone Systems website, and find ‘Supported Devices.’

Milestone Support

Click XProtect Corporate.

XProtect Corporate

Type ‘IDIS’ and search.

IDIS zoeken

What are the RTSP Address URL for each products?2020-08-26T14:12:11+00:00

[NVR / TVR(HD analog DVR)]

rtsp://user-id:password@<nvr-ip-address>:port/trackID=<camera-number>&streamID=<stream-number>

e.g) rtsp://admin:password@10.0.125.57:554/trackID=3&streamID=2

 

[Network Camera]

rtsp://ID:password@IP Address: RTSP Port/trackID=’Stream number’

 

* Default RTSP Port:554

What is the difference between DirectIP 1.0 and DirectIP 2.0?2020-08-26T14:09:13+00:00

The existing DirectIP 1.0 protocol has two modes, DirectIP mode, and IDIS mode, so you have to reboot the camera to change each mode.
DirectIP 2.0 protocol can take advantage of all the advantages of DirectIP mode and IDIS mode depending on whether accounts are created without rebooting in a single mode.

The most prominent difference between them is security.

DirectIP 1.0 uses MAC Address-based mutual authentication for convenient authentication without setting password.

DirectIP 2.0 has become more secure with Certificate-based mutual authentication. Now IP camera and NVR exchange and store respective certificates.

When a DirectIP 2.0 NVR re-establishes a connection with a paired IP camera, the authentication process begins with checking and comparing each other’s certificates to the stored certificates. If the certificates match, both devices are confirmed by each other, the communication session is established.

I forgot passwords for cameras and recorders, what should I do?2020-08-26T14:05:11+00:00

Please contact your local distributor or IDIS office where you bought IDIS products from.
We will guide you to find your password without losing any recorded data.

Please find the contact details for our offices from the link below.
https://www.idisglobal.com/index/contact

How can I change protocol in DirectIP 2.0 mode ?2020-08-26T14:02:57+00:00

The existing DirectIP 1.0 protocol has two modes, DirectIP mode and IDIS mode. You have to reboot the camera to change each mode.
DirectIP 2.0 protocol is a unified form of two modes. Without rebooting, the protocol can take advantage of all the advantages of DirectIP mode and IDIS mode.

In DirectIP 2.0, a camera boots up as a DHCP client looking for a DHCP server for about 40 seconds. If no DHCP server is found, it starts up with a linked-local IP address.

Is there a limit on the number of IDIS Solution Suite e-mail address registrations?2020-08-26T13:25:42+00:00

IDIS Solution Suite has no limit on the number of registered e-mail addresses.
However, e-mail recipients may be restricted depending on the mail server settings.
For example, if you store 100 e-mail recipients in IDIS Solution Suite, but the mail server limits the number of 30 e-mail recipients to be sent at one time, only 30 e-mails will be sent.

There are so many services, devices and users registered in ISS that it is hard to find and set them individually. Is there any easy way to find the registered subject?2020-08-26T13:24:32+00:00

As of version 3.1.0, the auto search function has been added.
If you enter a search term in the search box which is located upper right side of the Service, Device, User tab of the ISS Setup window, the subject title corresponding to the search term is automatically completed.

 

<Service tab>

Service tab

 

<Device tab>

Device tab

 

<User tab>

User tab

I am trying to upgrade Windows OS (ex.7 to 10). What happens to the license of the installed ISS?2020-08-26T13:20:20+00:00

The ISS license can be used without problems. The ISS license is applied based on the hardware’s mac or unique ID information.

What are the values for LDAP configuration values on IDIS Solution Suite?2020-08-26T13:19:11+00:00

System Setup - LDAP

LDAP configuration values differ from each product. Therefore,
The attributes of LDAP are different for each product. Therefore, not all blanks should be entered, but appropriate attribute values ​​must be entered for each product used.
-If you do not know the proper attribute, you can view the attribute with the help of an LDAP administrator or through a tool such as LDAP explorer.
The description of each item is as follows.
objectClass = Enter the LDAP attribute which means the class type of object.
objectClass (user) = Enter the ObjectClass name corresponding to the ID.
uid = Enter the LDAP attribute that ISS will use as ID.
displayName = Enter the LDAP attribute that ISS will use as the name for ID.
mail = Enter the LDAP attribute that ISS will use as the mail address for an ID.
phone number = Enter the LDAP attribute that the ISS will use a phone number for an ID.
Groups = The ISS enters the LDAP attribute with the group information for the LDAP

* Below is for Windows Active Directory.(ActiveNVReactory can be used as an LDAP server.

Why do IDIS Center crash when camera pane goes into full-screen?2020-08-26T12:40:30+00:00

There has been reported the following issue :

A customer experienced IDIS Center crash on their Demo Room PC when a camera pane is clicked and got into the full-screen mode.

After the crash, the IDIS Center window was disappeared but the G2Client.exe was not terminated and still alive in the Task Manager.

– There are two graphic adapters on our PC (Intel UHD Graphics 630 and NVIDIA GTX 1050) and we are using both adapters.

– Intel released a new device driver for Intel UHD Graphics 630 on 3/8/2019. Driver version: 25.20.100.6615

This issue has been caused after a Windows update.
and after restart the PC, the Crash issue has been started.
Then I rolled back the Intel UHD Graphics 630 driver to the previous one (which is version 22.20.16.4758, dated 8/2/2017)
Then it works without issue.

Solution:
Reason: Graphic card driver s/w bug.
H/W acceleration decoding of GPU is totally dependent on Intel device driver and implementation, and Client S/W is just interlocked only.
There have been several such issues in the past, all of which were problems with the Intel device driver.
IDIS Center is already using the latest version, so it’s not a version compatibility issue,
We have confirmed that the device driver released on a date similar to the problem-resolved device driver is also reproduced on Intel (R) HD Graphics 530.

We have checked that the latest device driver at this time, the problem did not occur,
If you use version “2019-05-28 / 26.20.100.6912” or higher, We think it will work properly.

No matter how Intel/MS, the device driver is just S/W, so there may be a bug.
If this happens, please upgrade your graphics card to a non-problematic graphics card to fix the problem.

Can I know CPU & RAM allocation usage when using the VMS program (iNEX/IDIS Solution Suite, iRAS/IDIS Center)?2020-08-26T12:38:11+00:00

If you place the mouse pointer on the upper right signal icon of the main frame, you can check the percentage of CPU, RAM (workset), and the page file quota in real time. This feature is available on iRAS/IDIS Center v4.8.0 or higher.

Where are the ISS event logs stored and what is the maximum file size?2020-08-26T12:37:13+00:00

ISS event logs are stored on the server where each ISS service occurred. That is, ISS event logs stored on the PC where the ISS service is installed.
However, if the server is malfunctioning, the history is stored in Service manager> log. Because the server cannot save log.
The maximum file size of the event log is 256 MB.

Can 5MP cameras connect to TR-4316(R)?2020-08-26T12:23:38+00:00

4 and 5 megapixel cameras are not automatically recognized when connected to a TVI recorder, so you must manually select the mode in the camera settings.
Each odd and even channel are grouped(1 ∙ 2, 3 ∙ 4, 5 ∙ 6, …, 15, 16 channels work in pairs respectively), and when one channel is selected, the other channel in a group is deactivated.

As a result, half of the maximum channels in a TVI recorder in live view and playback are used.
In the case of high-resolution analog cameras, a 16 channel TVI recorder uses 8 channels only, for 8 port TVI recorder uses up to 4 channels.

What does the LED on the front left side of the DR-8364 mean?2020-08-26T12:21:52+00:00

Please refer to the below table. This table is from the Installation Guide.

SATA LED

For reference, the LED draws its signal from ‘SATA / RAID controller’, not HDD S.M.A.R.T. information.

Is the number of resolution and camera registration number are different for each NVR model?2020-08-26T12:17:33+00:00

The DR-2100 / 2200/4100/4200/6100/6200 series can reduce the number of channels that can be registered when a high-resolution camera is registered.
However, later models, DR-2300 / 4300/6300 series can register as many channels as they can.

What is the difference between ‘Auto Deletion” and ‘Limit Time-Lapse Recording’ from NVR recording setup?2020-08-26T12:16:27+00:00

Auto Deletion: You can automatically delete all recorded data after a certain period of time. The recorded data is automatically deleted every day at midnight, It will also be deleted if you change the automatic delete setting.

Limit time-Lapse Recording: According to the type-lap recording (time recording) schedule among the recording data past the set period. Only the recorded data is deleted automatically.

Can NVR control HE-1101 while recording streaming from HE-1101?2020-08-26T12:15:20+00:00

You can do remote control through IDIS Center after registering HE-1101 from the NVR models below. (As of March 2019)
If you execute ‘Remote Control’ by right-clicking the screen of HE-1101 on IDIS Center, you can operate the device connected to HE-1101.

DR-2304P / 6.1.0 or higher
DR-2308P / 6.1.0 or higher
DR-4316PS / 6.1.0 or higher
DR-6216PS / 6.1.0 or higher
DR-6332PS / 6.1.0 or higher
DR-8364 / 6.1.0 or higher

Can I know who is attempting to login to the NVR remotely?2020-08-26T12:11:40+00:00

From the version of NVR below, if the password is wrong during remote access, logs of failed log-ins will be saved. (As of March 2019)
The logs are in ‘Menu> System> General> Show System Log …’.
The attempted ID and IPAddress are saved.

DR-1304P / 6.1.0 or higher
DR-1308P / 6.1.0 or higher
DR-2304P / 6.1.0 or higher
DR-2308P / 6.1.0 or higher
DR-2316P / 6.1.0 or higher
DR-6216 / 6.1.0 or higher
DR-6332P / 6.1.0 or higher
DR-8364 / 6.1.0 or higher

Is there any NVR supporting IPv6?2020-08-26T12:09:44+00:00

You can use WAN as IPv6 from the version of NVR below. (As of July 2020)
The setting is available by selecting IPv6 in ‘Settings-Network-WAN’.
* IPv6 can be used only in the WAN used for remote access and cannot be set in VIN (Video IN) to register the camera.

DR-13xxP / 6.1.0 or higher
DR-22xxP / 6.1.0 or higher
DR-23xxP / 6.1.0 or higher
DR-24xxP / 6.1.0 or higher
DR-42xxP / 6.1.0 or higher
DR-43xxP(S) / 6.1.0 or higher
DR-62xxP(S) / 6.1.0 or higher
DR-63xxP(S)-(S)(A) / 6.1.0 or higher
DR-84xx(D) / 6.1.0 or higher
DR-8364D / 6.1.0 or higher

The user password of HD-TVI analog recorder is only 8 digits. Can I increase it more than that?2020-08-26T11:56:35+00:00

From the version of the recorder model below, the user password can be set up to 16 digits.
It will be applied to the models that will be added in the future.

HR-1204 / 1.0.0 or higher
HR-1208 / 1.0.0 or higher

What are the specifications of DR-2304P’s mainboard?2020-08-26T11:45:57+00:00

Here are specs for DR-2304P if you need to know the following technical specifications of DR-2304P mainboard for your Project bidding :

• Type of processor
• Type of Memory flash

Specification of DR-2304P

– Model : DR-2304P
– Type of processor :
+ 2 Core in  1 SoC
+ ARM Cortex A17 quad-core@maximum 1.4 GHz
+ ARM Cortex A7 single-core@maximum 900 MHz

– Type of Memory flash
+ NAND FLASH 2Gb

– Type of Memory DDR
+ DDR3 2GB

Which cameras support DirectIP 2.0 Protocol?2020-08-26T11:27:36+00:00

The following camera models support ONVIF and RTSP of the H.265 codec. (As of March 2019)
If you have a lower version, you need to change the codec to H.264 or upgrade firmware.

DC-V3213XJ / 1.3.0 or higher
DC-S3283WHX / 1.1.0 or higher
DC-D3533HRX / 1.2.0 or higher
DC-D3233HRXL  / 1.2.0 or higher
DC-T3233HRXL  / 1.2.0 or higher
DC-D4212R / 1.2.0 or higher
DC-T3C33HRX  / 2.0.0 or higher
DC-T3533HRX / 1.3.0 or higher
DC-S3833HRX, DC-S3533HRX / 1.2.0 or higher
DC-Y3C14WRX  / 1.2.0 or higher
DC-D3233HRX, DC-D3233WRX / 1.5.0 or higher
DC-T3233HRX, DC-T3243HRX / 1.8.0 or higher
DC-E4212WR / 1.2.0 or higher

Is it possible to connect DirectIP 2.0 protocol cameras to DR-2100/4100/6100 which only supports DirectIP 1.0 protocol?2020-08-26T11:24:17+00:00

They can be connected. How to register them to the NVRs is the same as registering a camera in DirectIP 1.0 protocol.
The default is DirectIP mode. If you use Static IP, change to IDIS mode.

Could you please explain the quantity and reasons for watch sessions being used on the NVR?2020-08-26T11:22:25+00:00

Basically, NVR takes 3 watches and 1 search if one client does Live / Playback at the same time.

IDIS Center connected to an NVR will use 1 Watch session to view the live video and the monitoring service will also take a Watch connection if Device real-Time monitoring is checked.

Could you please advise how to enable Camera-end Heatmap (without VA Box)?2020-08-26T11:18:12+00:00

The Heatmap function is applied to brand new IP cameras, please check specification first before you try to set it up.

How to enable heatmap :
– camera menu > Event > Heatmap setting.
But if Heatmap is used, SD Card recording feature cannot be used.

DA-LP1101T/R has Long Reach PoE function and PoE output capacity becomes different when the function is enabled or when it is not.2018-09-27T12:05:44+00:00

In use of Long Reach PoE function

Please be aware that bandwidth of DA-LP1101R/T is decreased to 10/100Mbps in use of Long Reach PoE function.

Not in use of Long Reach PoE function

*The value may change depending on the power, cable and PoE device you use

 

This specification is included in the manual page 6 to 7.

What are the QR codes in NVRs for?2018-11-14T12:35:57+00:00

QR codes in IDIS NVRs save time to type in an IP address or a FEN name of an IDIS NVR, when registering the NVR to IDIS Mobile.

– In IDIS Mobile, when registering a site, click QA icon on the right bottom.

QR code

– Camera is going to run to capture a QR code.

– Capture a QR code in an IDIS NVR.

– Either IP address or FEN name of the NVR will be filled out in IDIS mobile already, and give a name for the NVR and a right password to finish the registration.

Simple registration using QR codes is available for registrations with both FEN and IP address.

registratie

How many Live tabs can be created in IDIS Center or IDIS Solution Suite Client?2018-11-14T12:29:56+00:00

IDIS Center or IDIS Solution Suite Client can have maximum 4 Live tabs.

IDIS Center with 4 Live tabs give you a small video wall by separate tabs to each monitor

Live tabs

However there’s limitation on the number of tabs to create depending on Windows OS.

– 32bit OS: Maximum 2 tabs

– 64bit OS: Maximum 4 tabs

“Reconstruct” feature to correct time information of recorded data2018-11-14T12:17:16+00:00

It was playable at a certain time even though there is no data on Timetable at that time. What was the problem ?

In case that a HDD has bad sectors and those sectors might corrupt time information in recorded data with a low possibility. This makes some recorded data invisible on Timetable.

To fix this, pelease execute “Reconsturct” feature in IDIS Solution Suite Setup.

The feature is to newly build time information table out of recorded data. The task of reconstructing time information is going to be running in the background.

Reconstruction

Recorders don’t have power switch. Is there anyway to turn the recorder off/on?2018-09-24T15:02:36+00:00

Only way to turn off/on the recorders is to plug in/out power cable.

The recorders don’t have power switch or a UI on their software to power off. This is to remove a possibility that users accidentally press power switch off or click a power off button, resulting in a recording service halt.

How can I find password lost?2018-09-24T15:00:18+00:00

A Password is created and encrypted so we cannot tell you what password it was.

We strongly recommend you to either configure SMTP to get verification code or keep User Password Reset File in a USB stick for creating a new password on the initial login.

“Find PW” feature is described in detail in the manuals of DR-8300, 6300, 4300 and 2300 series.

Connecting PoE switches to DR-83642018-11-14T09:51:52+00:00

The manual for DR-8364 series says “For stable video transmission, it is recommended to connect less than 32 network cameras or video encoders to a single Video In port.” What does this mean ?

A DR-8364 series NVR has video input ports which consists of two SFP ports and three RJ45 ports.

Not to place too much load on one RJ45 port, please distribute channels onto switches and connect each switch to each different RJ45 port as the image below shows.

connecting PoE switches

Be aware of that connecting more than one RJ45 port to a same switch can create packet loop, so please separate links from each port.

Resolution categories in IDIS TVI recorders2018-11-14T09:32:05+00:00

IDIS TVI recorders have Standard, High, Very High categories for selecting resolution. What resolution each category is?

Please refer to the table below.

resolution tvi

What is Auto Tracking and which camera models support the feature?2018-11-12T14:59:03+00:00

Auto Tracking is a feature tracing movements made by objects such as human or vehicles.

Without manual control by a human, a camera automatically finds movements using PTZ.

The feature is mostly used for restricted area where movement is rarely expected.

Auto Tracking

Supporting camera models

DC-S3283WHX

DC-S3283FX

DC-S3583HRX

DC-S3883HRX

How to make a audio connection to IDIS cameras?2018-09-27T11:44:56+00:00

H.265 supporting camera models

rtsp://”IP address:Port number”/media/trackID=90

For example, rtsp://10.0.123.456:554/media/trackID=90

H.264 supporting camera models

rtsp://”IP address:Port number”/trackID=”maximum number stream+1″

For example, a camera can have 3 streams “trackID” is 3, and the URL will be rtsp://10.0.123.456:554/trackID=4.

What to check if IR LEDs don’t look working.2018-11-12T14:42:41+00:00

1) Turn off all the lights around a camera

– Check if the camera changes into Night Mode.

 

2) Check settings of a camera

– Related settings are in Day&Night tab in Camera menu under Video in Remote Setup.

– Check if B&W mode is set either On or Off and not switching.

– Check if B&W mode switching schedule is configured correctly.

– Check if Switching Level is set as desired.

A lens does not work on a box camera2018-09-24T14:39:45+00:00

I connected a lens to DC-B3303X camera, but it didn’t work. what’s the reason?

For P-IRIS lenses, since the method of operation differs from each product, it has to use the tested P-IRIS lens with the camera.

For DC-IRIS lenses, all the lenses are compatible.

The list of recommended P-IRIS lens are as follow.

– DC-B1203X : DC-IRIS lenses support only.

– DC-B3303X :

  • M13VP288IR
  • M13VP850IR

– DC-B1303 :

  • EVETAR M117VP451016
  • RICOM HV03610P
I have DC-T1244WR which is running to the license plate recognition through ANPR SW.2018-09-27T11:26:23+00:00

Can I use this camera for both license plate recognition and for surveillance purpose?

It cannot use for both purposes simultaneously.

Each good image quality for ANPR and for surveillance is defined differently as below, so we don’t recommend to use the camera for both purposes.

Please refer to the info below that explains why it’s hard to control the image for surveillance via ANPR IP Camera.

“Good quality” image in general video surveillance.

– Wide dynamic range
– deep depth of field
– crisp image detail
– good color saturation
– anti-flickering
– minimal motion blur
– low noise
and hundreds of other criteria.

“Good quality” image in ANPR application.

– best exposure.
– tighter iris control if possible to achieve deeper depth of field.
– shortest shutter speed to minimize the motion blur.
– black and White for better license plate capture : even though there are enough ambient lights and even though you sacrifice the color information.
– gain control to minimize the noise

How can I watch the SD recording image?2018-09-24T14:23:10+00:00

There are three ways to playback recorded data in a SD card, which are listed below.

1) Access directly to the camera with the SD card through IDIS Web.

2) Register the camera with the SD card to IDIS Center and access the camera.

3) Put the SD card into a PC and run IDIS Center for iHDP to playback.

Please be aware that NVRs cannot playback recorded data in SD cards of a camera.

PoE power consumption of DC-S3583 and DC-S3883 series.2018-11-12T14:32:16+00:00

DC-S3583HRX and DC-S3883HRX are new speed dome camera models. These speed dome cameras take more PoE power consumption than the existing speed dome camera models.

Power consumption of the popular speed dome models DC-S1263 and DC-S1283 series ranges from 10.6W to 24.3W(Heater on). However, DC-S3583HRX and DC-S3883HRX takes maximum 68.6W with heaters and IR LEDs on.

So common PoE switches with IEEE 802.3af or IEEE 802.3at cannot provide enough power for the cameras.

Please consider using the power adaptor provided in the package of the cameras or PoE injectors capable of satisfying power consumption of the cameras.

What should I do if I find critical errors while in using IDIS Solution Suite?2018-11-14T11:59:37+00:00

IDIS Solution Suite has a utility to export log and setup files.

The path below is to get to the utility, Problem Reporter.

– File Start > Program > IDIS Solution Suite > Utility > Problem Reporter

Set a duration of time when a problem is thought to be occurred.

Click “Okay” to save logs and setup files in a Zip file with a name like “crashdump_20170613_103808”

Problem Reporter

Or you can even set the utility to extract the files periodically for a better maintenance

Once you get a file from Problem Reporter, please report an issue to distributor from which you bought IDIS products or IDIS Technical Support team (techsupport@idisglobal.com).

What video codecs does IDIS Solution Suite support?2018-02-13T16:08:45+00:00

The video codecs IDIS Solution Suite supports are listed below

– H.264

– H.265

– MPEG4

– MJPEG (Data per MJPEG image is relatively huge and likely to cause fps dropping, broken images, or slow decoding depending on PC specification at an IDIS Solution Suite Client end.)

– MxPEG (Mobotix cameras exclusive)

How to change IDIS Solution Suite software license method from online to offline?2018-11-14T11:49:36+00:00

Here are simple steps to change licensing method to offline from online.

– Go to Start > IDIS Solution Suite > License Tool.

– Run License Tool.

– Click Update as the image below shows.

License Tool

– Select “OFFLINE” and proceed the rest of the steps as you authenticate the license via online licensing method.

License method

What is the procedure to activate licenses for IDIS Solution Suite?2018-11-14T11:43:10+00:00

A license for IDIS Solution Suite is activated via either offline or online method.

Please have a look at the attachment for further steps.

ISS New License Authentication

Quick control in IDIS Center2018-02-13T15:41:17+00:00
  1. Quick Zoom
    1. Ctrl + L-Button Drag Rectangle (on Original Image) : Dynamic Zoom
    2. Ctrl + L-Button Drag : Panning Zoom-In Image
    3. Ctrl + M-Button Down : Reset (Original Image)
    4. Ctrl + Wheel Scroll : Zoom-In / Out (Step)
  1.  Quick Dewarp
    1. Ctrl + L-Button Drag Rectangle (on Original Image) : Dynamic PT(Fov.)
    2. Ctrl + M-Button Down : Reset (Original Image)
    3. Ctrl + Wheel Scroll : Fov-In / Out (Step)
    4. Ctrl + R-Button Drag (Up<->Down) : Fov-In / Out
  1.  Quick PTZ (IDIS Camera Rubber Band)
    1. Ctrl + L-Button Drag : Rubber Band
    2. Ctrl + R-Button Drag : Zoom-In / Out
    3. Ctrl + Wheel Scroll : Zoom-In / Out (Step)
    4. Ctrl + Shift + Click : Sling Shot

Quick Control is available in v4.2.0 or higher version.

Is is possible to playback a HDD from a NVR in your PC?2018-11-14T11:37:54+00:00

With iHDP feature, it’s possible to playback recorded data in a HDD that had been used in a NVR.

Please refer to the attachment.

IDIS Center for iHDP

Which SQLite version is compatible with IDIS Solution Suite?2018-02-13T15:21:55+00:00

SQLite has been used in ISS and the latest SQLite version compatible with ISS is 3.7.7.1.

ISS has DB files instead of DBMS files. So, ISS DB cannot be directly accessed by SQL commands and GDK, an IDIS Open Source Software, should be used to access the ISS DB.

IDIS Solution Suite, Setting Loadbalancing2018-11-14T11:31:57+00:00

IDIS Solution Suite supports load balancing with more than one streaming services.

Devices are evenly allocated to streaming services running in load balancing mode, and once one streaming service is offline, the other service takes all the devices from the old service.

Please refer to the attachment to find out how to configure load balancing.

Tech Note – How to setup Load balancing in ISS

IDIS Solution Suite, User Alarm-in configuration2018-11-14T11:26:56+00:00

Refer to the attachment for how to set up user alarm-in in IDIS Solution Suite

ISS User Alarm-In Configuration

We are going to do an internal test before we install an ANPR (LPR) on a customer site. What is the specification required for ANPR server?2018-11-14T11:13:08+00:00

The ANPR Server Specification is determined by the following procedure.

  1. First, check which country your customer site is located in, and check the number of lanes required for license plate recognition.
  2. Check the required score for it in the table below.
  3. Check the appropriate CPU at cpubenchmark.net
  4. Use 16GB or a higher memory card.

region anpr server

For example,

Assume that you are performing license plate recognition for three lanes in Europe, The required CPU score is 10710.

Visit the site below to find the cpu for the 10710. Intel Core i7-4790K or so.

https://www.cpubenchmark.net/high_end_cpus.html

CPU benchmark

The recommended server specification is as follows.

CPU : Intel Core i7-4790K or higher

RAM : 16GB RAM , But, if the number of ANPR engine is more than 2, 32GB RAM is recommended.

I cannot watch live and playback images of the NVR in IDIS Solution Suite Client.2018-11-14T10:51:05+00:00

network

To connect to the ISS Expert, uPnP setting in the NVR and manual Port Forwarding to the router are required.

However, if you set only those settings, ISS(IDIS Solution Suite) Expert will give a private IP address of the NVR to ISS client over WAN network, and you will not be able to connect the NVR with the private IP address.

In this case, FEN service is the solution for the problem.

Register a NVR to FEN Server, FEN server will pass the both of IP addresses of NVR such as public and private to the client, it will make the client access the NVR correctly.

Then the Network configuration diagram looks like this.

network with FEN

How many RTSP sessions does IDIS TVI DVR support?2018-01-04T20:41:10+00:00

TR series can connect maximum 10 RTSP sessions. This is the same for TR-22xx and TR-42xx series. The sum of RTSP and live monitoring (watch) channels for TR series is maximum 10. The network transmission performance of TR-2204 is as follows mentioned in our global web site.

– 30ips @ Full HD per channel, shared with recording.

That is, TR-2204 can multiple RTSP channels more than 4, but, the transmission performance depends on the number of recording operation channels as well as the number of RTSP and watch channels.

But, TR-4208(R) and TR-4216(R) can support up to 120 ips@Full HD regardless of recording operation with multiple RTSP channels.

So, we recommend to use TR-42xx TVR if the RTSP stream performance should be stable regardless of recording operation.

Status description of LED indicators on the front panel of NVRs?2018-01-04T20:39:09+00:00

Combinations of blinking status of Panic LED and Alarm LED on the front panel of NVRs indicates booting sequences.

How many cameras can be registered to a NVR depending on resolution size?2018-11-14T09:24:14+00:00

To secure maximum performance of a camera connected to a DirectIP NVR, total number of cameras depends on what resolution a camera is registered to a NVR. The higher resolution camera is, the more camera slots are consumed per camera.

For easier and simpler designing cameras and NVRs, please refer to the table attached below.

Available number of cameras on Recorder

In the case of NVRs with firmware version V5.4.0 or higher, bitrate allocation is used, as a result of which the above table no longer applies.

What are the camera models supporting Face Detection feature?2017-12-21T22:35:09+00:00

Cameras and firmware versions supporting Face detection feature
• DC-B1203X – v1.3.0 or higher
• DC-S1283(W, H, F, X) – v1.1.0 or higher
• DC-D2233WHX, DC-T1233WHX – v1.0.0 or higher
• DC-S1283WRX – v1.0.0 or higher

Try when one push function doesn’t work and a camera remains out of focus?2017-12-21T22:33:23+00:00

The most likely reason is that somebody opened up IR LED part and fiddled the Zoom lens before. Then the actual location of step motor in zoom lens and where the software thinks the step motor is are different, and the difference make one push malfunction.

To reset the Zoom lens,

1) Press “Near” button on controller in PTZ mode on a NVR screen so that the Zoom lens can get as wide as it can get.

2) Press One Push, then it will find a right focus.

Initial action to pink or purple image issue in a camera?2018-11-12T14:20:35+00:00

Please check if IR cut filter work.

On IR cut filter switching, you will be able to hear a clicking sound from a camera.

There are two ways to hear the sound of IR cut filter switching, one is to reboot a camera and the other is to switch the filter manually on a setup page of a camera.

As a camera boots up, it switches IR cut filter and you can hear a clicking sound.

Or, go to Remote Setup page of a camera and change IR Cut Filter option to “Daytime Mode” so that the camera can switch the filter manually.

IR Cut filter

If you do not hear a clicking sound from a camera when you expect to hear the sound, it would be likely to be a hardware issue, please contact the distributor from who you bought the camera or IDIS Technical Support team.

List of camera’s supporting MAT (Motion Adaptive Transmission).2017-12-21T22:23:28+00:00

MAT(Motion Adaptive Transmission) is available in DirectIP mode.
Here is a list of IDIS cameras supporting MAT.

Dome Type
DC-D3233X: v1.2.0 or higher
DC-D3233WRX: v1.2.0 or higher
DC-D3233RX: v1.2.0 or higher
DC-D3233HRX: v1.2.0 or higher

DC-D3212X: v1.2.0 or higher
DC-D3212RX: v1.2.0 or higher

Bullet Type
DC-T3533HRX: v1.1.0 or higher
DC-T3243HRX: v1.2.0 or higher
DC-T3233HRX: v1.2.0 or higher

DC-T1833WHR: v1.2.0 or higher
DC-E3212WRX: v1.2.0 or higher

Box Type
DC-B3303X: v1.2.1 or higher
DC-B1803: v1.5.1 or higher

Other cameras with H.264 codec do not support MAT feature.

3rd party camera compatibility test request?2017-12-21T22:18:51+00:00

To make 3rd party cameras to be compatible with our products, we need to go through the steps listed below.

We need below information with your request.
(1) Model names and firmware version of 3rd party cameras to be tested with our products.
(2) Which IDIS product needs to be compatible to the 3rd party cameras.
(3. Expected business opportunity from that 3rd party camera integration.
(4) Due date for 3rd party cameras to be integrated with IDIS products.

Our sales department decides whether we proceed the integration or not.
As decided to to proceed, we will provide IDIS 3rd Party Test Tool to check if the current operations of 3rd party cameras to our product. Please run the tool and send us the result. To get IDIS 3rd Party Test Tool, please contact IDIS Technical support team.

Finally, send us at least two of the 3rd party camera for us to integrate and test the cameras.

What Onvif profile do IDIS camera’s support?2018-11-12T14:10:50+00:00

IDIS Cameras support Onvif profile S.
You can find Onvif profile S specification from the below link.
https://www.onvif.org/profiles/profile-s/

If you need Declaration of Conformance on IDIS cameras for Onvif compatibility, please visit www.onvif.org and go to Conformant Products.

Which NAT type does support FEN service?2017-12-21T22:01:33+00:00

By creating a user’s custom name (FEN name) simply from a DirectIP NVR, its device info and network parameters (including Device name, MAC address, IP address, port info, NAT type, product info etc.) are automatically registered in the DirectIP FEN server running in the cloud. The user is able to access the site remotely using this custom name instead of an IP address, as the FEN server keeps hold of the local device’s connection on the network even in a DHCP environment with dynamic changing IP.

FEN service uses UDP hole punching for NAT traversal to gather address information of two ends, a NVR and a remote client, and NAT type in a site where a NVR is or a remote client is should support UDP communication.

[NAT types supporting UDP communication]
– Open internet
– Cone types (Full cone, Restricted cone, Port restricted cone)

[NAT types not supporting UDP communication]
– UDP blocked
– Symmetric
– Symmetric UDP firewall

Video profile requirements for video analytics in DV-11042018-11-12T12:34:45+00:00

Resolution:
The width of an image should be 512 or higher. For example, images with 360×240 resolution won’t be properly analyzed by the VA box and it will occur many false alarms.

– Images per second:
10 or higher ips are required.

– Protocol
DirectIP protocol only

– Codec
H.264 is supported. H.265 is also supported but the firmware version of DV-1104 should be 1.1.0 or higher. To upgrade to v1.1.0, Bios upgrade is mandatory.
Software for BIOS is downloadable along with v1.1.0 firmware.

NVR’s and Software compatible with DV-1104, a video analytics box2017-12-21T21:46:18+00:00

DirectIP NVR’s
– DR-2300 series: v3.0.0 or higher
– DR-4300 series: v3.1.0 or higher
– DR-6300 series: v3.1.0 or higher
– DR-8300 series: v3.1.0 or higher

Software
– IDIS Center: V4.1.0
– IDIS Solution Suite will support DV-1104 in a future version.

How many NVR’s can be registered to one DD-1116?2017-12-21T21:33:20+00:00

Up to 4 NVRs can be registered to one DD-1116.
One NVR can be registered to multiple DD-1116. In DirectIP mode, a NVR is able to interwork with up to three units of DD-1116, but in IDIS protocol mode, a NVR can only be linked to one DD-1116.

When does DD-1116 synchronize its time?2017-12-21T21:11:16+00:00

DD-1116 normally tries synchronizing in every hour but executes time synchronization when it is one of the cases as below.

– A registered NVR is disconnected and back online.
– Time zone in DD-1116 is changed.

* When multiple NVRs are registered to a DD-1116, the decoder synchronize its time based on the time of the NVR which has been registered first.

Why the cameras do not synchronize the time?2018-11-12T13:59:21+00:00

For the cameras, DC-F1211A, DC-F1211, DC-F1111, DC-E1112WR en DC-E1212WR, the time setting will be changed randomly when the cameras reboot because their RTC(Real Time Clock) do not have batteries. For this reason, “Time Sync“ setting is necessary to automatic synchronize the time after reboot.

On DirectIP mode, the cameras do synchronize the time automatically without “Time Sync” setting because DirectIP protocol is auto-configuration oriented mode, but for the cameras running on IDIS protocol mode, the cameras do not time-synchronization unless a user manually configure the time on the menu, “Time Sync. This configuration can be set on remote setup of a camera.

Synchroniseren tijd

What is the maximum order of identifier I can create?2018-11-14T10:41:57+00:00

Identifiers, numbers in square brackets in the picture below. are only available in IDIS Solution Suite Video Wall Agent and used for an IDIS Network Keyboard to select a device to control. The identifiers can increase as many as the number of devices that ISS Administration service can have registered because there is no limitation on the number of identifier.

identifiers

FYI, Identifiers appears only in Video Wall Agent, not in IDIS Center or IDIS Solution Suite Client, and one IDIS Solution Suite Administration service can register 1024 devices.

I can not scan any camera with Auto Scan in IDIS Solution Suite Setup.2017-04-24T11:14:21+00:00

Case 1. When there’s a software distributed by Apple running in a PC.

Auto Scan of IDIS Solution Suite uses mDNSResponder service distributed by Apple.

Software made by Apple also uses mDNSResponder. So, sometimes the Apple software conflict with Auto Scan of IDIS Solution Suite and IDIS Solution Suite cannot scan cameras.

Please delete Apple software if it is installed in a PC where IDIS Solution Suite is installed for better device scanning. Or, keep a PC or PCs to be utilized only for IDIS Solution Suite.

What should I do if I lost login password for IDIS Solution Suite?2018-11-14T10:35:18+00:00

We provide you with a temporary password that you can login your IDIS Solution Suite to reset the password.. Before giving you a temporary password, you must send us the Secret Key of your IDIS Solution Suite first.

The steps to get Secret Key are as below.

1) Run Secret Key in Utility of IDIS Solution Suite.

secret key
2) Go to the folder path where IDIS Solution Suite is installed and access to “profile” folder.

profile

3) Check if there is “Admin_Configuration.db” file.

4) Send the file to Techsupport@idisglobal.com.

5) As soon as we get the db file, we will provide you with a temporary password.

What SD card interfaces do IDIS cameras support ?2018-11-12T14:03:38+00:00

SD Memory capacity, basic format type and transmission speed are variable depending on SD Interface specification. IDIS IP Cameras support the SD memory interfaces listed below.

SD card

  • Memory storage: 128MB ~ 2GB
  • Format type: FAT16
  • able to use on all devices support SD, SDHC and SDXC

SDHC card

  • Memory storage: 2GB~32GB
  • Format type:  FAT32
  • able to use on devices support SDHC and SDXC (should check logo on device for compatibility)

SDXC card

  • Memory storage: 64GB ~ 2TB
  • Format type: exFAT
  • able to use on divices support SDXC (should check logo on device for compatibility
The RAID mode supported by DA-ES1104?2018-11-12T12:31:07+00:00

0: Striping without mirroring or parity

1 + 0: Striped set from a series of mirrored drives

5: Block-level striping with distributed parity

Please refer to the http://en.wikipedia.org/wiki/RAID site for detail information.

What is the recommended SFP module for fiber optic communication between DirectIP products?2016-10-17T09:12:15+00:00

1. Recommended SFP module

–    Finisar, FTLF1318P3BTL, SFP 1.25G LX / Single Mode 1310nm 10km LC with DDM

–    Finisar, FTLF8519P3BNL, SFP 2.125G SX / Multi Mode 850nm 500m LC with DDM

2. Compatible SFP module

–    Fottu, APS31123CDL20, SFP 1.25G LX / Single Mode 1310nm 20km LC with DDM

–    Fottu, APS85123CDL05, SFP 1.25G SX / Multi Mode 850nm 550m LC with DDM

–    Fottu, APSB35123CDL20, SFP 1.25G LX / Single Mode 1310nm (Tx) 20km LC with DDM Bi-Di Transceiver

–    Fottu, APSB53123CDL20, SFP 1.25G LX / Single Mode 1550nm (Tx) 20km LC with DDM Bi-Di Transceiver

Can I use my existing switching hub to obtain DirectIP features?2016-11-02T11:09:31+00:00

Of course, you can use existing switching hub, But, most non-DirectIP switching hub can’t support the specific features like DirectIP hub.

DirectIP hub supports the following features.

– PoE functionality which is designed to be able to connect both IEEE 802.3af and IEEE 802.3at PD devices though all ports can’t connect IEEE 802.3at PD devices.

– Power on/off control for each camera

– Connection notification for each camera

Therefore, if non-DirectIP switching hubs are used in conjunction with DirectIP devices, some benefits of DirectIP will diminish

What is Multiple Recording Setup from ISS > Admin Setup > Device Tab > Right click on a Camera > Multiple Recording Setup?2018-11-14T10:23:07+00:00

Multiple recording defines the stream of recording preset which can be done from Recording schedule setting > Action setting. This feature only work with IDIS cameras.

Multiple Recording

ISS specification states up to 64 recording per admin. What does it mean?2016-10-13T09:06:49+00:00
Up to 64 recording services can be registered to Admin service.
Admin service supports up to 64 services for each of the following services, Recording service, Redundant service, Recording Failover.
How many channels does an IDIS fisheye camera consumes when it connected to ISS? A fisheye camera consumes 2 to 4 channels in NVR. Is it same on ISS?2016-10-13T09:11:03+00:00

In ISS, fisheye camera is treated the same as other camera, so it only consumes 1 channel

VW Agent shows “Connection failed Agent key is incorrect” and not able to connect with VW Server.2016-11-02T11:09:31+00:00
The error message occurs when the agent information does not match registerd agent information on VW Service. It can occur when VW Agent is uninstalled / installed without unregistration from VW Service.
Unregister and re-register to solve the problem. If the problem persists after unregister, uninstall and re-install of VW Agent may be required.
How to check if Failover services were operated or operating? Recording Failover shows in different color in play tab to let the user know that it recording failover was run.2016-10-17T09:28:18+00:00

Other failover services (Fed, Mon, VW) status can be checked from Status menu of ISS Setup.

What is the Segment list displayed while playback?2016-11-02T11:09:31+00:00
Segment occurs when the recording time is changed and that caused more than one video recordings on the same time invertal. To avoid the loss of video, it creates segments to store all the data.
How does ‘Load Balancing’ work when it is set to ‘Use’ while only 1 streaming service is running.2018-11-14T10:16:30+00:00

Load balancing

Load balancing only work when there are more than 2 streaming services are available.

What is the maximum capacity of a clip-copy made from IDIS Center?2016-10-13T09:20:31+00:00

It can create a clip-copy up to 64GB with multiple files, 4GB per file.

What happens if someone unplugs the wibu-key?2016-10-13T09:21:33+00:00

ISS System will stop working immediately, all services will be decommissioned. ISS Client will be logged out from ISS System. You need to restart the server after plugging back the wibu key.

How many backup ch license does each device consume?2016-10-13T09:22:44+00:00
  • 1ch license for 1 IP camera
  • 1ch license for 1 1ch IP video encoder

  • 1~4ch licenses for one 4ch IP video encoder, depending on how many analog cameras are using the service[1]

  • 1~16ch licenses for 1 4/8/16ch IP video encoder, depending on how many analog cameras are using the service

[1] Note that this is different from Recording ch license

How many (live) streaming ch license does each device consume?2016-10-13T09:24:12+00:00
  • 1ch license for 1 IP camera
  • 1ch license for 1 1ch IP video encoder

  • 4ch licenses for 1 4ch IP video encoder, regardless of how many analog cameras are using the service

  • 1ch license for 1/4/8/16ch DVR/NVR

 

How many recording ch license does each device consume?2016-10-13T09:25:57+00:00
  • 1ch license for 1 IP camera
  • 1ch license for 1 1ch IP video encoder

  • 4ch Recording licenses for one 4ch IP video encoder, regardless of how many analog cameras are connected or enabled

  • since ISS systems do not record IP video streams from ISS compatible DVRs/NVRs, DVRs/NVRs do not use any Recording license.

 

How many Wibu keys can I plug in on one server?2018-11-14T10:06:32+00:00

up to 8 Wibu keys

Where do I plug in the Wibu key?2016-10-13T09:28:31+00:00

Depending on the type of the license, you need to provide it to the corresponding server running its corresponding service[1]. For example, Recording ch or (Live) Streaming ch/server licenses have to be provided to the server running ISS Admin service. for Backup ch license, you provide it to each Backup server.

There are 3 different groups of licenses available for ISS v1.7.0.

  • Admin group

    • Recording ch license

    • (Live) Streaming ch license

    • (Live) Streaming server license

  • Backup group

    • Backup ch license

  • Federation group

    • Federation[1] ch license


[1] Typically, you will be plugging the wibu key license to the server running the corresponding service.

What is Wibu key?2016-10-17T09:54:52+00:00

Wibu key is a USB license key that comes with ISS. You always need to have the wibu key plugged in the server running its corresponding service(s) at all time, or else, ISS System will stop working immediately.

Can I use ISS systems on VPN?2016-11-02T11:09:31+00:00

Yes, but the network bandwidth and network delay overhead on the VPN may become a problem. It is advised to isolate IP video stream traffic within one subnet as much as possible, and limit VPN access to ISS client software for casual use only.

What about network environment for ISS2016-11-02T11:09:31+00:00

It is strongly recommended that you use LAN environment with Gigabit network for all your ISS system. If you use 100Mbps network, you can only have a handful number of IP cameras.

For example, 2MP H.264 real time (30ips) IP video stream in can reach upto 4~12Mbps. If you are recording 10 of them, and trying to do live monitoring, 100Mbps would be not be enough bandwidth.

What about server specifications for ISS service and client software?2016-11-02T11:09:31+00:00

Please refer to the manual for the specifications. The general rule of thumb is

    (Live) Streaming service uses a lot of bandwidth and CPU resources

    Video Analytics service uses a lot of CPU/Memory resources

    Admin or (Event) Monitoring services are moderately resource demanding

    Recording services require high speed storages

    PCs to run ISS Client software need to have a good VGA card, and CPU to decode multiple streams of IP video streams

Where do I install each ISS service?2016-11-02T11:09:31+00:00

It really depends on your budget. ISS System is very flexible in terms of where to install different services. Ideally, you may want to have one server run only one service. Typically, you will run Admin/(Event) Monitoring services on one server, and Recording, (Live) Streaming and VA services on three separate servers respectively.

But if your system is 32ch max, you may run all the services: Admin, Monitoring, Recording, Streaming on one server, and VA services on another server. VA service takes a lot of CPU resources[1]. If you are installing multiple services on one PC server, such as (Live) Streaming service and Recording service on the same PC server, you need to assign different (RTP) incoming port ranges for them. Refer to Incoming port range in the glossaries.

[1]  4 core CPU can handle upto 8ch in VA service

What port does Admin service use? And what about NAT traversal?2016-11-02T11:09:31+00:00

ISS Admin service uses TCP 11001 port. If the service is behind a NAT router, you need to port forward TCP 11001 on the router, so that ISS Client and other services can connect to it.

You can configure this port number on the server running the service using ISS Service Manager.

What happens if ISS admin service crashes?2016-11-02T11:09:32+00:00

All ISS client software will stop working.

(Event) Monitoring, (Live) Streaming, and VA services will stop working. Backup service will stop working. Federation services will not be able to work with the ISS System with its Admin service crashed.

However, Recording service will continue to work, but it will be able to record Event related IP video streams only for the IP devices registered to itself only. It is because, for cross Recording service boundary event associated recording, IP camera events are collected by (Event) Monitoring service and then routed through Admin service to the other Recording service. This can not be done because Admin service is crashed.

What happens if I install more than one ISS admin service?2016-11-02T11:09:36+00:00

Nothing. You are creating a new ISS system. You will need to have a new ISS license, or it will be running in demo mode. You maybe able to register IP devices, but recording may not work. Because if an IP camera is registered to two different ISS Systems, Recording may not work properly with IP cameras using ISS protocol because two ISS Systems will be competing to establish a recording session with the IP camera. IP cameras using ISS protocol allow only one recording connection session. The Recording service that establishes the recording connection to the IP cameras will keep the recording session. The other Recording service will keep trying to connect to the IP cameras, and fail.

What happens if I uninstall ISS admin service?2016-11-02T11:09:36+00:00
Don’t do it. You will lose everything until you restore the iexp Service Database file to restore all the services, and device list.
What happens when I delete a registered service from admin service?2016-11-02T11:09:36+00:00
All other services will be decommissioned immediately. For example, if it was a Recording service, recording will be stopped immediately, and ISS Client won’t be able to access the recorded video on the decommissioned Recording service. The recorded data will be preserved in the decommissioned Recording service. If you have a backup of iexp file, you may be able to regain the access to the recorded video, you need to re-register it to the Admin service, and then reload iexp file to it.
All the services are installed and registered to admin service, how do I configure them?2016-10-13T10:11:15+00:00

Use ISS Setup,

  •     Login to the Admin service with a user account that is a member of a group with proper Setup authorities like ISS service setup and ISS schedule setup
  •     Select Services icon to see all the registered services.
  •     Double click a service or use [/] edit icon to configure the selected service

Typically, you will be first adding/registering IP devices, assigning them to different services, and  then configuring the services, such as setting up Storages for Recording service, configuring VA parameters, etc.

Refer to each Service section for further service related details.

I can use ISS system without any problem, but I cannot remotely setup the IP devices, what is wrong?2016-11-02T11:09:36+00:00

If you are connecting to ISS Admin service behind a NAT router using ISS Setup, IP address scope issue may arise: IP devices and ISS Admin service are running in the same subnet behind the NAT router, but ISS Setup is connecting from the outside of the NAT router. In most of this case, the registered IP addresses of the IP devices are private IP addresses, and ISS Setup won’t be able to use the private IP addresses when it is connecting from the outside of the NAT router.

You can address this issue for IP cameras/video encoders using ISS protocol and ISS compatible DVRs/NVRs by using FEN and forwarding the corresponding ports. But when you have many different IP devices, even this approach is not manageable.

  • configure all IP cameras/video encoders using ISS protocol and ISS compatible DVRs/NVRs to use FEN

  • forward the admin port for each of them

  • register them to ISS Admin using FEN names

Typically, it is advised to run ISS Setup in the same subnet where the IP devices are running for security issues.

All the services are installed, and IP devices are added/registered to ISS admin services. Can I remotely configure the IP devices? Or upgrade the firmware>2016-10-13T10:14:32+00:00

Use ISS Setup, and you can remotely configure the following devices:

  • IP cameras/encoders using ISS protocol

  • ISS compatible DVRs/NVRs

  • ONVIF compatible IP cameras[1]

  • compatible 3rd party IP cameras

You can upgrade the firmware of the following devices:

  • IP cameras/encoders using ISS protocol

  • ISS compatible DVRs/NVRs

 


 

[1] Only supporting the setup of the ONVIF compatible parameters exposed by the ONVIF devices.

How do I add/register services on Admin service?2016-11-02T11:09:36+00:00

When you install ISS services[1] on one or more servers, ISS Setup wizard will ask for the connection information of the Admin service during installation. Using this information, each service will report itself to its Admin service. An admin user will have to register these services to be included in the ISS System.

Use ISS Setup to do this. Launch ISS Setup, and login to the Admin service. Select Services icon and use + icon to register these services.

[1] except ISS Federation service

What is the recommended server specification?2016-11-02T11:09:37+00:00

It is recommended run the service on a dedicated server if possible. ISS Admin service does not use as much computing resources as other services. Typically you will be running ISS Admin service and ISS (Event) Monitoring service on one server.

Please refer to the manual for the recommended server specifications.

All ISS services [1] / IP devices / users will have to be registered to an ISS admin service. So, in a way, ISS admin defines a boundary of an ISS system?2016-11-02T11:09:37+00:00
When an ISS service is launched, it reports itself to its ISS Admin service to download its configuration information as well as connection information of other ISS services.

When you login to an ISS system with ISS Client, you are logging into ISS Admin service, and then your ISS Client software is granted access to different IP devices, or services. ISS Client downloads information about where to find, how to connect to different devices or services using the directory of the Admin service.

ISS Admin service is a very crucial part of ISS System. If the Admin service is down, all ISS Clients will lose its connection immediately. Recording service will continue to recording IP video streams, but only for the IP video streams registered to itself because Recording service can not access Admin service that mediates Events from Monitoring service.

[1] except ISS Federation service
What are the main functions of ISS Admin service?2016-11-02T11:09:37+00:00
ISS Admin service provides the following services:

  • License authentication
    • ISS Admin service authenticates licenses: Recording ch license, (Live) Streaming server/ch license.
    • check current license information using ISS Service Manager on the server running the Admin service or use WibuKey Tester program on each server.
    • add License certificate using ISS Service Manager on the server running the Admin service.
  • Directory service of these services/devices/users,
    for example

    • connection information to services, like External IP address/port information
    • login information to the registered IP devices
  • Management service of services/devices/users
    • registration of services/devices/users
    • service database management (backup/import)
    • configuration of services,
      for example,

      • storage setting/preparation of Recording services
      • recording schedule of IP cameras
      • event handling,
        • event act schedule, and target user
        • when to send out an email notification upon a specific event
        • configure Live Popup for a specific event
    • updating firmware of devices
    • set up users and groups
      • create/manage users and groups
      • grant different levels of access privileges to different user groups
      • grant access to certain IP cameras for a specific user group
      • create layout, sequence, map, etc
What is the ISS Admin service?2016-11-02T11:09:37+00:00
 

In an ISS System, you work with many IP devices, and then a group of ISS services that provide many different features and functions. You will use ISS Client to use ISS System.

All of these services are configured using ISS Setup after logging into the ISS Admin service. Typically, you would want to limit which user groups can access these configurations using ISS Setup to change the recording schedule or event schedules.

IP cameras/video encoders using ISS protocol and ISS compatible DVRs are supported in ISS Systems. Also, ONVIF and 3rd party cameras are supported by ISS Admin service.

You can have only one ISS Admin service in one ISS System. No separate per channel License is required for ISS Admin service as long as you have an ISS Recording License.

Default port information used in IDIS Solution Suite?2016-10-13T10:51:11+00:00

Federation service: 11000

Admin service: 11001

Recording service: 11002

Streaming service: 11003

Monitoring service: 11004

Backup service: 11005

Video Wall service: 11006

Video Analytic service: 11007

Upgrade service: 10011

Video Wall agent service: 12000

How do I update NVR’s firmware?2019-04-25T14:27:18+00:00

Please refer to the How to upgrade firmware of NVR & Camera document.

Where is the recording storage and network bandwidth estimator for each NVR?2018-11-12T16:56:50+00:00

Please refer to the following site and user guide.

Site: https://partner.idisglobal.com/design_tool/storage_calculator2.php

You can estimate the HDD storage capacity and network bandwidth by adjusting the stream parameters of each camera after selecting the NVR and camera.

Please download the guide document for our recording storage and network bandwidth estimator.

DirectIP NVR’s with dual FW copies in the NAND flash in the memory and how it works?2016-11-02T11:09:37+00:00

DirectIP NVR keeps two copies of FW and NVR setup(configuration) images on its NAND memory. Usually its first copy is used for normal operation.

Once in a while NAND Flash Memory may fail, causing the unit to fail to boot up properly to load the linux/NVR apps. When a DirectIP NVR detects 20 consecutive booting failures, it switches its active partition to the second copy to load the FW/setup properly. (It takes about 45sec for a full booting for DR-4/6100, DR-4/6200 series, so 20 rebooting will take about 15 min or so)

First try pin hole reset and if the unit still continues to reboot, wait about 15 min or so.

What is the latest firmware?2018-11-12T16:33:07+00:00

You can get the latest firmware from https://www.idisglobal.solutions/downloads/.

Please ask to techsupport@idisglobal.com if the release note of firmware is needed.

Which NVR models are compatible with DA-ES1104?2016-10-13T11:03:22+00:00

All NVR models that has an eSATA port are compatible with DA-ES1104.

Where can I check HDD compatibility for a NVR?2018-11-12T16:21:55+00:00

The HDD compatibility information is not opened to the public online site.

Please ask to support@bnl.idisglobal.com with your NVR model name if you need the HDD compatibility for your NVR.

Can the NVR support RAID?2016-10-13T11:06:18+00:00

DR-4200 and DR-6200 series NVRs support the RAID 1 for redundant data protection.  In addition, DA-ES1104 (IDIS eSATA Storage) can be connected to the NVR for extending the recording storage capability.

User permissions available on the NVR?2018-11-12T16:16:20+00:00

The NVR access can be protected by various authority levels; the user can add various user levels, and change them different accessing authorities. 256 users and 64 groups can be registered with various authority levels.

Please refer to manuals at Download Center https://www.idisglobal.solutions/downloads/

NVR DR-2/4/6000 series manual: Part 3 – Configuration > User

On the NVR, go to Settings > System > User

Gebruiksrechten NVR

How to adjust bandwidth throughput on a NVR?2018-11-12T15:59:50+00:00

Go to Settings > Network > General

Bandbreedte

How to adjust an IP camera’s streaming bit rate or frame rate using NVR?2018-11-12T15:52:17+00:00

Please refer to manuals at Download Center https://www.idisglobal.solutions/downloads/

NVR DR-2/4/6000 series manual: Part 3 – Configuration > Stream

Go to Settings > Stream

Frame rate

The Bitrate varies denpedning on ips and resolution.

FEN configuration guide for NVR?2018-11-12T15:40:47+00:00

Please refer to manuals at Download Center of https://www.idisglobal.solutions/downloads/

NVR DR-2/4/600 series manual: Part 3 – Configuration > FEN

The content for FEN configuration in any IDIS NVR manual is applied for all the IDIS NVR series.

How to enable UPnP on NVR?2018-11-12T15:32:50+00:00

Go to Settings > Network > Use UPnP

UPnP

How to add ONVIF compliant cameras to a NVR?2018-11-12T15:25:29+00:00

Go to Camera Registration > Scan > Third Party Scan

ONVIF1

ONVIF2

Can I swap eSATA storage while NVR is working?2016-10-13T11:23:25+00:00

No. Currently, eSATA ports in NVR do not support hot swapping. So, you should connect eSATA storage to NVR before NVR is powered up. Otherwise, NVR does not recognize eSATA storage. On the other hand, if  eSATA storage is swapped out while NVR is working, NVR can detect that situation and record data to another HDD.

Is it possible to carry one HDD from a specific NVR to another and retrieve?2016-10-13T11:24:45+00:00

Yes. NVR can retrieve and display the recoded audio/video data in HDD carried from another NVR.

However, NVR classifies another NVR’s HDD to ‘other HDD’ type and does not support data recording until the HDD is formatted. That is, if you want to record data to the HDD carried from another NVR, you should back up data in HDD to alternative storage device if needed, then format the HDD.

What kind of methods can I use with my ATM/POS machine to be integrated with NVR?2016-11-02T11:09:38+00:00
To communicate with ATM/POS machine, NVRs have various hardware ports such as RS232C, USB, and RJ45 ethernet port, and some NVRs have RS485 port additionally.

With regard to data protocols, NVR basically supports Epson, VistaATM, XApCom232, XApComIP protocols. Also, at generic text mode, user can set the transaction start/end text and line delimiter by user defined characters. You can select the hardware port and protocols on the NVR’s setup menu. For more detail configuration, please refer to the ‘Text-In’ configuration in each NVR’s manual.

Can I use other brand’s network camera with NVR? And, which kind of cameras is supported?2016-10-13T11:30:57+00:00

Yes. Our NVRs support the Axis, Panasonic, and OnVIF network protocols for other brand’s network cameras. So if your camera has one of the protocols mentioned above, it can be used with our NVRs though the performance is not as good as the DirectIP cameras. Of course, our non-DirectIP network cameras can connect with our NVRs.

Can I use my existing analog cameras with NVR?2016-10-13T11:32:23+00:00

Yes. you can use conventional analog cameras with the NVR by adding network video encoders.

The network video encoder such as DE-1101 converts an analog video signal to a network video signal, and supports the DirectIP protocol.

If you use the network video encoder supporting DirectIP protocol, analog cameras can communicate with NVR by DirectIP protocol.

What is the audio codec technology used in NVR?2016-10-13T11:33:33+00:00

Currently, G.711 or G.726 audio codec standard technology has been applied in our NVR. Please refer to the A&E specification for audio codec information applied in each NVR product.

What does a ‘Network Throughput’ mean on the NVR?2016-10-13T11:34:59+00:00

A network throughput on the NVR means local and remote multimedia data transmission rate on the network port in the NVR. For example, if maximum network throughput for local multimedia data recording and monitoring are 200Mbps and 50Mbps, respectively, and maximum network throughput for remote multimedia data transmission is 10Mbps, then maximum network throughput on the NVR is 260Mbps, which is calculated as the sum of local and remote multimedia data throughput. Using a network throughput, total number of IP cameras connected at a NVR can be determined for real time video monitoring and recording. That is, a network throughput is an important information to design and construct the NVR based network surveillance system.

What cable/connections do I need on the NVR?2016-10-13T11:36:15+00:00

Most NVRs have RJ45 female connectors on the back. You need to connect UTP cable’s RJ45 male connector to NVR’s RJ45 female connector directly. Also, you connect the cable correctly according to the WAN or LAN. For WAN, you should connect the UTP cable to the public area network port. While for LAN, you should connect the UTP cable to the local or private area network port. Mostly, CAT-5 UTP cable is used for connecting IP cameras, and CAT-5e or more higher level UTP cable is used for connecting network switching hub.

What is the difference between Standalone NVR and PC-based NVR?2016-10-13T11:39:00+00:00

There are two types of NVRs: Standalone NVRs and PC-based NVRs. The Standalone NVRs are mostly built on Linux OS (Operating System) based system designed for embedded processors, while the PC-based NVRs are mainly MS Windows OS based system designed for PC platforms with dedicated boards for video surveillance
* Benefits of Standalone NVR

– Usually less expensive

– Takes less physical space (easy to hide on safe place)

– Safer from malwares and viruses

– Quiet in operation

– Lower power consumption

* Benefits of a PC-based NVR

– Gives better features such as video analysis, high-quality user interface, etc.

– Ability to have thousands of user accounts

– More expandable hardware and software components

– Easily maintain, change or upgrade hardware and software components

 

What is a NVR (Network Video Recorder)?2016-11-02T11:09:38+00:00
A Network Video Recorder (NVR) is a internet protocol (IP) based video surveillance system or software that is designed to record and playback the video from IP cameras. Unlike DVRs (Digital Video Recorder), typically NVRs do not have video compression engines on board for the video is digitized, processed and compressed by its IP cameras, and then transmitted to the NVRs over IP network. But, the NVRs should decode both live video stream and playback video stream.

Usually, the NVRs support multi-channel video display, flexible recording schedule with different video profile with playback capability, a user friendly GUI, intelligent event detection and notification, remote monitoring and control, and PTZ camera control, etc.

There is a similar, but different network video recorders called Network Storage Recorders(NSRs). Typically, NSRs do not have video output, and all the operations are done over the IP network. So you need to use a PC to access the live or recorded video.

What is SMART (S.M.A.R.T.)?2016-10-13T11:42:15+00:00

SMART(Self Monitoring Analysis and Reporting Technology) is a feature provided by HDD. It monitors possible conditions that the HDD has been exposed to, or status for HDD errors.

Your DVR can be configured to set the SMART information check schedule and condition. It can send alarm out or notification on SMART error.

If you see SMART error messages, it may be a good idea to change the HDD. Because it means your HDD could be damaged.

How to view IP camera using a mobile phone?2018-11-12T13:36:03+00:00

IDIS is providing various application to support each type of mobile phone. There are mobile app for iphone, android and window phone. Apps can be found by “idis mobile” as searching string. IDIS Mobile supports many features of live, play, alarm control and etc.

Google Play

iTunes App Store

Android phone     iOS phone

How to apply privacy masks on an IP camera?2016-11-02T11:09:38+00:00
Privacy masks is a feature that masking some area where anyone doesn’t want to show. Masked area will not be shown in either live mode or playback. These area doesn’t contain any image data. only black boxes can be seen on the screen. Up to 16 area for privacy masking can be set on the image.

 

How to update IP camera’s firmware?2016-11-02T11:09:38+00:00
The firmware files are different from each type of cameras. You have to prepare firmware files(.rui) that is suitable for the camera.

1) From DirectIP NVR

In Setup > Camera > Upgrade >, you can upgrade cameras directly from NVR. Firmware files should be stored in USB memory stick which has been put into the NVR.

2) From IDIS Discovery

To upgrade the camera from IDIS Discovery, both PC and Camera must be in the same subnet. Verify IP address first before trying to upgrade. The menu for upgrade can be found from the Management in top menu bar.

How to display an analog video (CVBS) output of IP camera?2016-11-02T11:09:38+00:00
Some Network cameras have CVBS analog video output port to be seen through a portable monitor. It is utilized for making image more focused and setting view angle. When the camra operates in IDIS protocol, Video format between NTSC and PAL is selectable in Setup > Video > Camera > Miscellaneous > .

In case of WDR camera,

There is a condition to output the analog signal. CVBS analog video signal might not be generated from the camera. It’s limitation of SoC chip on WDR camera.

If 4th stream is not set (only 3 streams is operating), CVBS will perform well. In DirectIP NVR, if the custom field for recording is not set, CVBS will be outputted.

RTSP commands of IDIS IPcamera’s2018-11-12T13:19:26+00:00
To recieve stream via Real Time Streaming Protocol, RTSP player is required.

VLC player is one of the most popular player.(http://www.videolan.org/)

The command line for playing remote live video via RTSP is below

rtsp://ID:Password@IPaddress:RTSP port number/trackID=‘channel number

Please refer the capture in below for example.

 

rtsp

Infrared-ray wavelength shich is used with IR camera?2016-10-13T11:55:54+00:00

850nm Infrared-ray is exposed from the IR-LED. In general, humanity can see wavelength up to 780nm (visible light : 380nm ~ 780nm)

There are contact Alarm In/Out on the DirectIP cameras. Do DirectIP NVRs work with this? And then how?2016-11-02T11:09:38+00:00
Some DirectIP cameras have built-in alarm in/out port. Normally, alarm input has TTL voltage level and NC/NO programmable. Alarm output only supports the NO mode with relay output. With reference to the alarm in/out specification, you can connect your alarm devices such as smoke sensor or fire alarm to the alarm in/out port on DirectIP camera.

DirectIP NVRs can set and use the each DirectIP camera’s alarm in/out ports as well as NVR’s alarm in/out ports.

For using alarm input device connected in DirectIP, you should select [Setup]-[Event]-[Alarm-In] menu sequentially. Then you can select the alarm input device connected in DirectIP as event signal channel.

For using alarm output device connected in DirectIP, you should select [Setup]-[Device]-[Alarm-Out] menu sequentially, Then you can select the alarm output device connected in DirectIP as alarm output channel.

Using the above setup configuration, you can use external alarm devices directly wired to the Camera input which will be seen by the system as if it were connected to the NVR directly.

How do I configure the DirectIP cameras? Do I use a specific tools? or do I configure the DirectIP cameras from DirectIP NVRs?2016-10-13T12:00:23+00:00

DirectIP cameras can be configured by IDIS Discovery software and DirectIP NVRs. our INIT software help you find and configure your camera with fast and easy. Also if DirectIP cameras are connected to DirectIP NVRs, you can easily configure multiple DirectIP cameras on NVR’s setup menu. If you set multiple camera configurations on NVR, all changed parameters will be passed to each DirectIP camera immediately.

Do DirectIP cameras have OSD menu?2016-10-13T12:02:49+00:00

No. DirectIP cameras have no OSD menu. So, you should configure the DirectIP using our NVR, IDIS Solution Suite, IDIS Center, or IDIS Discovery software.

Do DirectIP cameras have spot output?2016-11-02T11:09:38+00:00
Many DirectIP cameras have spot output and see the NTSC/PAL D1 resolution image to be able to see the image during installation. But, some cameras do not support spot output. So, you should check whether your cameras support spot output or not.
Spot output ports are broken into two types – RCA and terminal block. If you want to use spot output, you should check spot output port type of your camera.
Spot output on DC-X1XXX series camera works until the camera is registered to a DirectIP NVR.
Can I use DirectIP cameras with other 3rd party NVRs?2016-10-13T12:06:24+00:00

If you connect DirectIP cameras to non-DirectIP NVR or VMS, you should change DirectIP camera’s protocol to ONVIF protocol using our INIT (Integrated Network Installation Tool) software. If the cameras are rebooted after the protocol is changed, DirectIP camera will operate an ONVIF camera.

Can I get a same level of performance with 3rd party IP cameras – not using DirectIP protocol?2016-10-13T12:08:41+00:00

It’s difficult to get a same level of performance with 3rd party cameras. Generally, with regard to transmitting video stream to DirectIP NVRs, 3rd party cameras have lower performance than DirectIP cameras. Because DirectIP protocol has specific multiple stream channels and their video profile and frame rate adjustment technology to satisfy optimal performance of video data transmission for live monitoring, recording, playing, and remote transmitting. So, if you connect 3rd party cameras with our NVRs, the benifits of DirectIP protocols are disappeared.

What is the IK rating?2016-11-02T11:09:38+00:00
The IK rating classifies the level of protection that electrical appliances provide against mechanical impacts from outside. It is defined by standard IEC 62262. The degree of mechanical protection is identified by a code that consists of the letters IK followed by two digits:

CodeImpact EnergyTest
00Non-protected
010.15 joulesResistant against an impact from an object of 200 grams thrown from a distance of 7.5 cm
020.20 joulesResistant against an impact from an object of 200 grams thrown from a distance of 10 cm
030.35 joulesResistant against an impact from an object of 200 grams thrown from a distance of 17.5 cm
040.50 joulesResistant against an impact from an object of 200 grams thrown from a distance of 25 cm
050.70 joulesResistant against an impact from an object of 200 grams thrown from a distance of 35 cm
061.00 jouleResistant against an impact from an object of 500 grams thrown from a distance of 20 cm
072.00 joulesResistant against an impact from an object of 500 grams thrown from a distance of 40 cm
085.00 joulesResistant against an impact from an object of 1.7 kg thrown from a distance of 29.5 cm
0910.00 joulesResistant against an impact from an object of 5 kg thrown from a distance of 20 cm
1020.00 joulesResistant against an impact from an object of 5 kg thrown from a distance of 40 cm
What is Smart IR?2016-11-02T11:09:41+00:00
Normally, when a camera uses infrared LED arrays for wide area illumination at night, you may see the over exposure image when the object is closed to IR camera.

Smart IR technology automatically adjusts IR intensity according to proximity, and eliminates object over exposure caused by strong illumination. Smart IR is useful to identify a person’s face or an object movement at night.

What about indoor vs outdoor models? what are the main differences?2016-10-13T12:20:07+00:00

Surveillance cameras can be classified as indoor and outdoor models according to installation place. The main difference between two models is whether the camera is weather-proof or not. That is, outdoor camera does completely protect the inner material from weather like wind, rain, moisture, dust, snow, and humidity. Some outdoor cameras should have heater or blowers for temperature resistance. On the other hand, indoor cameras do not require weather-proof or temperature resistance except critical places which get high humidity or high/low temperature.

In addition, outdoor cameras require infrared or TDN (true day/night) technology more than indoor cameras for night vision capability.

What is DOF? And, What is difference between deep DOF and shallow DOF?2016-11-02T11:09:42+00:00
DOF (Depth of Field) refers to the range of distance that the subject appears acceptably sharp. DOF is determined by several factors such as aperture size, lens to subject distance, lens focal length, and image sensor size.

Generally, the following conditions result in a deep DOF.

– small or narrow aperature size (large f number)

– long distance between lens and subject

– short focal length

– small image sensor size (small image format)

A shallow DOF has reverse condition of a deep DOF.

What is ICR, TDN, and DDN?2016-11-02T11:09:42+00:00
ICR (Infrared Cut Filter) is used with color CCD or CMOS image sensors to produce accurate color images. During the day, the camera uses an ICR to reflect or block mid-infrared wavelengths while passing visible lights. However, as light diminishes below a certain level, some cameras can automatically turn off ICR functionality to deliver high-quality, black and white image using infrared light.

TDN (True Day/Night) technology supports night vision capability by implementing a physical ICR that is removed by a mechanical motor.

DDN (Digital Day/Night) technology allows for viewing in both day and night conditions, without the use of a ICR. As light diminishes below a certain level, DDN technology switches color image to black and white image to offer similar benefits to TDN with a lower cost. At night, the captured image depends on the lighting and infrared waves off objects.

What does IRE mean when quoted with lux light levels for surveillance cameras?2016-11-02T11:09:42+00:00
IRE stands for Insitute of Radio Engineers, and represents the composite video signal in percentage terms. That is, 100 IRE equals 100% full signal level which means 714mV amplitude active video signal.

Generally, 30 IRE is a minimum value for a detailed and acceptable image.

Most cameras represent the lux level that maximum amplitude of video signal is 30% or 50% of original amplitude.

How can IDIS device detect the audio input event?2016-10-13T12:27:20+00:00

For audio detection, the device (ex. DirectIP camera) calculates the average power of audio signal that is transmitted for specific times (6.5 seconds).

If current audio signal’s power is much higher than the power threshold of audio signal (based on the average power of audio signal), then audio detection is enabled.

That is,

  1. Gather audio signal for 6.5 seconds
  2. Calculate the average power of audio signal
  3. Compare current power of audio signal with the power threshold of audio signal
  4. Decide whether audio is detected or not.

The threshold of power level is determined by the audio sensitivity level.

* Sensitivity level 1: two times (6dB) higher than the average power of audio signal

……..

* Sensitivity level 5: 1.2 times (1.6dB) higher than the average power of audio signal

How to check the current external IP address?2018-11-12T13:14:04+00:00
Externel IP address means the IP address on the public internet side. Commonly our PC might has the internal IP address range which is assigned from gateway such as NAT(Network address translation).

NAT help us to use one public internet IP over many network devices.

The reason that you have to check the external IP address is that it is needed to connect the NVR or camera from the internet. The client uses the external IP to reach the target.

You can check the external IP address if you visit the following sites.

http://whatismyipaddress.com

http://www.whatsmyip.org

What is DDNS?2016-11-02T11:09:42+00:00
DDNS is Dynamic DNS(Domain Name System).

ISP(Internet Service Provider) is changing periodically a IP address to use limited IP range effectively. To maintain the connectivity with the server anytime, the client has to know the IP address of the server. But it’s not easy to track the IP address which is being changed constantly. Therefore, DDNS is needed.
DDNS always track and keep the available IP address of the server. When the client inquire the information to connect the server, DDNS service respond to a request. So that the client can connect to the server correctly with the connection information.

How do I make a Cat5, Cat5e of Cat6 patch or crossover cable?2016-11-02T11:09:42+00:00
To minimize packet loss, the wiring have to be aligned exactly accoding to the standard.

The ordinaly alignment is called 568A and 568B. It was established by TIA(Telecomunications Industry Association)/EIA(Electronic Industries Alliance).

Cable alignment 568A and 568B are below.

PinT568A ColorT568B ColorPins on patch cord
1white/green stripewhite/orange stripe connector
2green solidorange solid
3white/orange stripewhite/green stripe
4blue solidblue solid
5white/blue stripewhite/blue stripe
6orange solidgreen solid
7white/brown stripewhite/brown stripe
8brown solidbrown solid

If the both end patch are assambled as T568B, the cable can be used for ordinary LAN cable for CAT5, CAT5e, CAT6.

In case of crossover cable, one of patch cords shall be type of T568A, another one shall be type of T568B. Nowadays most ethernet adaptors support to recognize the type of the connector between T568A and T568B.

A case of IDIS Discovery Tool is detetcted as Trojan virus?2016-10-17T09:01:29+00:00
On several anti-virus programs, IDIS Discovery tool has been detected as a malware and Trojan virus.

This is due to one of the files in IDIS Discovery is decreased in size as it runs, and it gives a misunderstanding to some anti-virus software.
If you are experiencing such a problem, please try IDIS Discovery 4.0.6 or higher version, to which a resolution is applied.
What should I do when video is not displayed at all on a monitor?2016-11-02T11:09:42+00:00
If you can’t see any images on a monitor, please check the following points.

– Check the monitor is turned on and video input cable is connected to the NVR correctly. Also, check whether the monitor cable has no defect.

– Check the display mode of monitor is set to the input source (HDMI or VGA) correctly.

– Restart NVR and check the video is displayed on the monitor within 3 minutes. If NVR is restarted, the video resolution is adjusted automatically though video resolution between NVR and monitor is not same.

– If you have another monitor, replace the monitor and restart NVR. If the video is still not displayed on another monitor properly, please report the problem to our customer support person.

Is it going to be a problem when I use PoE and DC power together?2016-10-17T09:05:27+00:00

Normally, NVRs or network switching hubs are PSEs (Power Sourcing Equipments) and have no consideration about the PoE and DC power because they generates the PoE power using DC power and have no collision between PoE and DC power.

However, cameras are PDs (Powered Devices) and should select one of PoE or DC power if both powers are supplied. So, if both PoE and DC power are supplied to the camera, the camera use DC power first, and send power status message to PSE via signal lines, then PSE recognizes that the camera use DC power and stop supplying PoE power to the camera.

Is DirectIP™ plug & play?2016-11-02T11:09:42+00:00
Yes. DirectIP supports plug and play functionality. If you connect the camera’s cable to NVR’s DirectIP port, you can see the camera’s image on the monitor connected with NVR. However, NVR shows the camera’s image sequentially according to camera’s connection sequence regardless of NVR’s DirectIP port number. So, if you want to fit image display sequence to NVR’s DirectIP port number, you may rearrange the display sequence of NVR’s video image.

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