How to turn on audio recording on IDIS Solution Suite?
A: Go to IDIS Solution Suite Setup -> Device -> Select Device -> Open Tree menu -> Select Camera -> Edit Device -> Turn on Associated Audio Channel The device must support audio.
Do DC-D4511WERX and DC-4531WERX provide audio-related features?
A: Yes, the 2 camera models can record audio, and listen to audio from live monitoring.
IDIS Mobile camera cannot be registered to ISS
Q. When I try to register the Mobile camera app to the ISS, it fails. Why? A. IDIS Mobile camera app is classified as 3rd party device license, not IDIS Device license according to company regulations. Therefore, 3rd party device number must be added to the license as much [...]
ISS : Recording date/time if the cameras are in different country
Q. Our customer has to record with ISS in the cloud. The cloud recording servers are located in the Pacific time zone but the local stores / cameras are located all over the US in 4 different time zones. How will this affect the event recording and searching? For [...]
What is the maximum number of monitors for IDIS Center, ISS Client, and Video wall?
1. IDIS Center, ISS Client: The maximum number of monitors per PC is not limited -> It is determined by the number of monitors in the display settings of the OS. (can be increased as many as the number of graphics cards can support) 2. ISS Video Wall Agent [...]
What happens if I disconnect the WAN network after registering the ISS license in online mode?
Only for ISS license registered in Online mode, If the WAN network is disconnected, the license is maintained for 14 days. After that, if the Admin service is restarted, it will change to "Demo Expired", so be careful.
VA License and Person Match License
Q : I am currently using IDLA 16ch x IP camera. Additionally, I am trying to build a Person Match, I would like to know if I need to purchase an additional VA License or if I can currently use Person Match as much as 16ch. A : The [...]
Can only one user use Person Match Search ?
Yes, Person Match search is only possible for one user, that is, one session. When the Person Match tab is closed, the session is terminated and immediately available to other users. If the user does not take any additional actions for 30 minutes after the Person Match search is [...]
When recording as 1ips in TR-4216 and TR-4116, TR-4216 Rec data was about four times higher. Why ?
This is because in the TR-4216 products, a policy to apply weights to bitrate to reinforce image quality at low tips has been applied.
Is the CPU FAN error in TR-2508 recorded in the log ?
Yes. It is recorded as 'Fan Error(CPU)'.