What is 503 error from SMTP setting ?
[NVR] SMTP 503 Error This error often reported an email account is provided by Google Gmail. Go to Google account > Personal Setting > Untick Unknown Source Checkbox.
How many setup pages I have to go through to use a network keyboard on IDIS Solution Suite ?
A. In general, setup should be done 3 sides to use a network keyboard. 1. Keyboard local side : Device setting page from IDIS Discovery Tool : Register Server 2. ISS setup side : Register a network keyboard at Device tab. 3. ISS Client setup side : Turn on [...]
What is “All server channels are being used” error message ?
A. The error message means that the device sessions are fully occupied. Try to remove some sessions or close connections from Clients.
What is CGNAT and how would this impact on my FEN service ?
A. CGNAT means Carrier-grade NAT and this is used a solution for IP address exhaustion. Lots of Internet Service Providers(ISP) implementing this device in 3 network infrastructure. This could impact on the stability of FEN connection on your client devices. In this case, call local ISP and ask [...]
How to control the wiper on a PTZ camera with a network keyboard ?
A. INK1200 network keyboard can control IDIS Camera's Wiper. * Commands : - Input keys when a camera pane is selected. - Wiper ON : Press 1 Press AUX (Wiper will move 3 times) - Wiper OFF : Press Press AUX + Shift(together) (Wiper will stop moving)
Is is possible to run ISS client on a PC that IDIS Center is installed ?
A. Yes. it is possible from IDIS Center version over 6.1.0.
We would like to test a video sample for VA, what should we do ?
A. Prepare a PC and connect HDMI encoder. Run the video on the PC and register the HDMI encoder to NVR or ISS.
Does the DV-3200 support Face Detection VA ?
No, Face Detection is available on the DV-1304-A.
What are the difference between DV-1304 and DV-1304-A ?
A. DV-1304 has People Counting(Exceed the Occupancy Limit), Queue Monitoring(Queue Congestion), Heatmap, Mask Rule Violation and Social Distancing Violation Features. DV-1304-A has Object Detection, Intrusion, Loitering, Line Crossing and Face Detection Features.
How it works IDIS Mobile Camera Auto Log-In
Q. If the mobile phone is in the WIFI, user can use Auto Login option. However, it seems that auto log-in is not working when the IDIS Mobile Camera App comes up from the Background. A. if the App comes up within 10 seconds after app goes background, the screen [...]