Please contact your local distributor or IDIS office where you bought IDIS products from. We will guide you to find your password without losing any recorded data. Please find the contact details for our offices from the link below. https://www.idisglobal.com/index/contact
The existing DirectIP 1.0 protocol has two modes, DirectIP mode and IDIS mode. You have to reboot the camera to change each mode. DirectIP 2.0 protocol is a unified form of two modes. Without rebooting, the protocol can take advantage of all the advantages of DirectIP mode and IDIS [...]
IDIS Solution Suite has no limit on the number of registered e-mail addresses. However, e-mail recipients may be restricted depending on the mail server settings. For example, if you store 100 e-mail recipients in IDIS Solution Suite, but the mail server limits the number of 30 e-mail recipients to [...]
As of version 3.1.0, the auto search function has been added. If you enter a search term in the search box which is located upper right side of the Service, Device, User tab of the ISS Setup window, the subject title corresponding to the search term is automatically completed. [...]
The ISS license can be used without problems. The ISS license is applied based on the hardware's mac or unique ID information.
LDAP configuration values differ from each product. Therefore, The attributes of LDAP are different for each product. Therefore, not all blanks should be entered, but appropriate attribute values must be entered for each product used. -If you do not know the proper attribute, you can view the attribute with [...]
There has been reported the following issue : A customer experienced IDIS Center crash on their Demo Room PC when a camera pane is clicked and got into the full-screen mode. After the crash, the IDIS Center window was disappeared but the G2Client.exe was not terminated and still alive [...]
If you place the mouse pointer on the upper right signal icon of the main frame, you can check the percentage of CPU, RAM (workset), and the page file quota in real time. This feature is available on iRAS/IDIS Center v4.8.0 or higher.
ISS event logs are stored on the server where each ISS service occurred. That is, ISS event logs stored on the PC where the ISS service is installed. However, if the server is malfunctioning, the history is stored in Service manager> log. Because the server cannot save log. The [...]
4 and 5 megapixel cameras are not automatically recognized when connected to a TVI recorder, so you must manually select the mode in the camera settings. Each odd and even channel are grouped(1 ∙ 2, 3 ∙ 4, 5 ∙ 6, ..., 15, 16 channels work in pairs respectively), [...]
