Trust Is Not Built on Promises, but on Predictability

31 december 2025

In the preceding articles, we have examined AI in video surveillance from various perspectives. We began by asking where AI truly adds value and where it primarily creates expectations that, in practice, are not always met. We then explored what distinguishes mature AI from simple detection. The third part focused on the question of when autonomy is responsible, and the fourth part addressed governance and oversight as essential prerequisites.

Together, these topics reveal a clear pattern: the greatest challenge surrounding AI in video surveillance is not technical in nature. For the most part, the technology is already available. The real challenge lies in adoption, trust, and the way organizations manage it.

Technology is rarely the bottleneck

When AI projects fail, the blame is often placed on the limitations of models, data, or infrastructure. In practice, however, these factors are rarely the primary cause. More often than not, projects stall due to unclear expectations, a lack of ownership, or insufficient alignment with existing processes.

In these cases, AI is introduced as something new—detached from the organization—rather than as an integral part of the security domain. Operators do not trust the system, managers do not fully understand its impact, and decisions lack broad support. Consequently, while the AI may be running, it is not being used as intended.

Trust is not built on promises, but on predictability

In video surveillance, trust is essential. Operators need to know why a system flags something. Administrators need to understand how decisions are reached. Management must be able to trust that AI does not introduce new risks.

That trust is not established through impressive demos or claims, but through predictable behavior over time—by systems that perform consistently, are explainable, and have clearly defined boundaries. This is precisely why the steps discussed in the earlier installments are so vital. Without mature analysis, there can be no autonomy. Without governance, there is no control. Without human oversight, there is no acceptance.

Acceptance is an organizational issue

AI is often viewed as a technology project, but successful implementation requires organizational maturity. This means prioritizing training, establishing clear roles, and involving users from the very beginning.

In video surveillance, the role of the human is shifting. Operators are moving from constant observation to evaluation. Security managers are increasingly dealing with data, metrics, and automated decision-making. This transition requires guidance and time. Without that investment, AI remains a “tech thing” rather than an organizational asset.

The human factor remains decisive

A recurring theme throughout this series is that AI supports, but does not replace. This is not because AI falls short, but because security always revolves around context, judgment, and responsibility. Especially in situations where technology can make the most difference, human judgment remains indispensable.

Organizations that recognize this use AI to bring clarity and calm, not to relinquish control. They view AI as a tool for better decision-making, not as a replacement for the decision-making process itself.

The role of knowledge and partnership

The complexity of AI in video surveillance makes it clear that no one has to navigate this alone. There is a growing need for consultation, explanation, and realistic choices—not to stifle innovation, but to make it sustainable.

At IDIS, we see this role as a logical evolution. We do not focus on pushing solutions; instead, we work with partners and clients to determine what fits their specific environment, risks, and maturity level. You don’t build trust with products alone; you build it with knowledge and honesty.

Conclusion: Looking ahead without haste

In the coming years, AI will play an increasingly significant role in video surveillance. This will not be a revolution, but an evolution—occurring step-by-step, through trial and error. Organizations that invest now in understanding, governance, and adoption are laying the foundation for sustainable value.

Perhaps the most important lesson from this series is this: AI in video surveillance is not a destination, but a journey. Those who are willing to take that journey seriously will not only get more out of the technology but will also build lasting trust.