IDIS Ultimate Warranty
The IDIS Ultimate Warranty means a 5 year warranty on all products of the IDIS brand with an expansion capability of up to 7 years warranty on the DirectIP™ Base-Line and Premium-Line NVRs and Multi-Format DirectCX™ DVRs (with the exception of Eco(PLUS)-Line and the IDIS Compact Solution). (*)
Most organizations upgrade their system every 5 to 7 years. With the IDIS Ultimate Warranty, the system’s operation is thus guaranteed throughout the average life cycle. This shows once again that IDIS stands for leading quality and reliability!
Standard Warranty
IDIS warrants its products to be free from defects in materials and workmanship under normal use and service for the period described below.
| Product Category | Standard Warranty | Extended Warranty | |
|---|---|---|---|
| Recorder | H.265 DirectIP™ Base-Line and Premium-Line NVRs, Multi-Format DirectCX TVRs |
5 years | +2 years |
| IDIS Compact Solution and Eco(PLUS)-Line | 3 years | – | |
| ※ Exceptions HDD, FAN and Adaptor |
3 years | – | |
| All Other Recorders | 5 years | – | |
| Camera | All Models | 5 years | – |
| ※ Exceptions IDIS Compact Solution and Eco(PLUS)-Line |
3 years | – | |
| ※ Exceptions Moving parts of the camera (pan/tilt motors, lens motors, irises) |
3 years | – | |
| Other IDIS Products | All Models | 5 years | – |
(*) The extended warranty up to two years must be applied for and registered at IDIS when ordering the recorder. The IDIS Ultimate Warranty does not apply to products that are not of the IDIS brand, for this the manufacturer’s warranty applies.
Free Extended Warranty Up to Two Years
The free extended warranty – which covers H.265 DirectIP NVRs and DirectCX multi-format TVRs – prolongs the standard warranty period of two years. In order to receive the free extended warranty, contact your integrator, distribution partner, or local IDIS office to apply for the additional two-year warranty and get approval from the above mentioned. This free extended warranty is not valid for secondary purchasers.
Exceptions:
HDD, FAN, Adaptor, etc.
IDIS Shall Have No Obligation Under This Limited Warranty or Otherwise If :
• The warranty period has expired.
• The product is installed outside of the stated operating parameters, is altered, or is improperly serviced or repaired by anyone other than IDIS/IDIS’s Authorized Service Center.
• Damage is caused by outside natural occurrences, such as lightning, power surges, fire, floods, acts of nature, etc.
• Defects resulting from unauthorized modification, misuse, vandalism, alterations of serial numbers, other causes unrelated to defective materials or workmanship, and/or failures related to batteries of any type used in connection with the products sold hereunder occur.
• There is external product damage, including field damage and return processes.
• The warranty is not valid in the case of functional problems or label loss due to painting of camera exterior.
