IDIS Solution Suite has a utility to export log and setup files.

The path below is to get to the utility, Problem Reporter.

– File Start > Program > IDIS Solution Suite > Utility > Problem Reporter

Set a duration of time when a problem is thought to be occurred.

Click “Okay” to save logs and setup files in a Zip file with a name like “crashdump_20170613_103808”

Problem Reporter

Or you can even set the utility to extract the files periodically for a better maintenance

Once you get a file from Problem Reporter, please report an issue to distributor from which you bought IDIS products or IDIS Technical Support team (techsupport@idisglobal.com).