What is the FEN information update cycle?
Device - Delivers information periodically every 3 minutes & as soon as a change happens FEN - Update as soon as information is delivered
Alarm with 3rd party camera
IDIS NVR receives alarm and video through the same port. (8201) If you want to use the 3rd party camera with IDIS NVR to receive an alarm, please match the camera alarm port to 8201.
SMTP 503 Error in SMTP Setup
This error often reported with an email account provided by Google Gmail. To resolve it, go to Google account -> Personal setting and Untick Unknown Source Checkbox
When IDIS Solution Suite Wibukey is not recognized and the ISS works as a demo
1. Remove the Wibu Key and remove the Wibu Key driver from Programs. (If the WibuKey was plugged in while installation, reinstallation will not restore it.) 2. Reboot the computer. 3. Reinstall ISS. 4. After installation is complete, plig the Wibu Key.
Do IDIS cameras support FTPS, SFTP, SCP protocol?
No. These protocols are not supported.
Is IDIS Solution Suite(ISS) compatible with VM Ware/Hyper-V?
Yes. it does. VMware ESXi 6.0 is supported from ISS v2.6.0 or over. Hyper-V is supported from ISS v3.2.4 or over. - The Windows OS varies depending on the Host, Guest. - Hyper-V Host OS: Windows8, Windows10, Server 2016. - Guest OS: Windows7 SP1, Windows8.1, Windows10, Server2016. (Windows Server [...]
What are the bitrates of the audio codecs IDIS products use?
G711 - 64 kbit/s ADPCM or G726(16K) - 64 kbit/s G726(8K) - 32 kbit/s
How many Camera Sequences can be added in IDIS Center?
There is no limit.
How many Layout Sequences can be added in IDIS Center?
There is no limit.
Why does WARNING sign appear in the Network Status of Video Recorder?
Please refer to the Operation Manual (Part 2 - Configuration > Status Setup > Network) The relevant sign appears when the bandwidth of the port is exceeded. The recorder system checks whether the bandwidth is exceeded with minimal information as long as there is no load on the system.