{"id":4341,"date":"2017-07-13T10:24:34","date_gmt":"2017-07-13T08:24:34","guid":{"rendered":"http:\/\/www.idisglobal.solutions\/?page_id=4341"},"modified":"2025-09-30T10:54:49","modified_gmt":"2025-09-30T08:54:49","slug":"idis-ultimate-warranty","status":"publish","type":"page","link":"https:\/\/www.idisglobal.solutions\/en\/idis-ultimate-warranty\/","title":{"rendered":"IDIS Ultimate Warranty"},"content":{"rendered":"

<\/div>

IDIS Ultimate Warranty<\/span><\/strong><\/p>\n

The IDIS Ultimate Warranty means a 5 year warranty on all products of the IDIS brand with an expansion capability of up to 7 years warranty on the DirectIP\u2122 Base-Line and Premium-Line NVRs and Multi-Format DirectCX\u2122 DVRs (with the exception of Eco(PLUS)-Line and the IDIS Compact Solution). (*)<\/em><\/p>\n

Most organizations upgrade their system every 5 to 7 years. With the IDIS Ultimate Warranty, the system\u2019s operation is thus guaranteed throughout the average life cycle. This shows once again that IDIS stands for leading quality and reliability!<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Standard Warranty<\/h4>\n

IDIS warrants its products to be free from defects in materials and workmanship under normal use and service for the period described below.<\/p>\n<\/div>\n

\n\n\n\n\n\n\n\n\n\n\n\n\n
Product Category<\/th>\nStandard Warranty<\/th>\nExtended Warranty<\/th>\n<\/tr>\n<\/thead>\n
Recorder<\/strong><\/td>\nH.265 DirectIP\u2122 Base-Line and Premium-Line NVRs,<\/strong>
\nMulti-Format DirectCX TVRs<\/strong><\/td>\n		5 years<\/strong><\/td>\n+2 years<\/strong><\/td>\n<\/tr>\n
IDIS Compact Solution and Eco(PLUS)-Line<\/strong><\/td>\n3 years<\/strong><\/td>\n–<\/td>\n<\/tr>\n
\u203b Exceptions
\nHDD, FAN and Adaptor<\/td>\n		3 years<\/strong><\/td>\n–<\/td>\n<\/tr>\n
All Other Recorders<\/strong><\/td>\n5 years<\/strong><\/td>\n–<\/td>\n<\/tr>\n
Camera<\/strong><\/td>\nAll Models<\/strong><\/td>\n5 years<\/strong><\/td>\n–<\/td>\n<\/tr>\n
\u203b Exceptions
\nIDIS Compact Solution and Eco(PLUS)-Line<\/strong><\/td>\n		3 years<\/strong><\/td>\n–<\/td>\n<\/tr>\n
\u203b Exceptions
\nMoving parts of the camera (pan\/tilt motors, lens motors, irises)<\/td>\n		3 years<\/strong><\/td>\n–<\/td>\n<\/tr>\n
Other IDIS Products<\/strong><\/td>\nAll Models<\/strong><\/td>\n5 years<\/strong><\/td>\n–<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

(*) The extended warranty up to two years must be applied for and registered at IDIS when ordering the recorder. The IDIS Ultimate Warranty does not apply to products that are not of the IDIS brand, for this the manufacturer\u2019s warranty applies. <\/em><\/p>\n<\/div><\/div><\/div>

\"Uitgebreide<\/div>

Free Extended Warranty Up to Two Years<\/h4><\/div>
<\/div>
\n

The free extended warranty \u2013 which covers H.265 DirectIP NVRs and DirectCX multi-format TVRs \u2013 prolongs the standard warranty period of two years. In order to receive the free extended warranty, contact your integrator, distribution partner, or local IDIS office to apply for the additional two-year warranty and get approval from the above mentioned. This free extended warranty is not valid for secondary purchasers.<\/p>\n

<\/div><\/div>\n

Exceptions:
\n<\/strong>HDD, FAN, Adaptor, etc.<\/p>\n<\/div><\/div><\/div>

\"Verplichtingen\"<\/div>

IDIS Shall Have No Obligation Under This Limited Warranty or Otherwise If :<\/h4><\/div>
<\/div>
\n

\u2022 The warranty period has expired.<\/p>\n

\u2022 The product is installed outside of the stated operating parameters, is altered, or is improperly serviced or repaired by anyone other than IDIS\/IDIS\u2019s Authorized Service Center.<\/p>\n

\u2022 Damage is caused by outside natural occurrences, such as lightning, power surges, fire, floods, acts of nature, etc.<\/p>\n

\u2022 Defects resulting from unauthorized modification, misuse, vandalism, alterations of serial numbers, other causes unrelated to defective materials or workmanship, and\/or failures related to batteries of any type used in connection with the products sold hereunder occur.<\/p>\n

\u2022 There is external product damage, including field damage and return processes.<\/p>\n

\u2022 The warranty is not valid in the case of functional problems or label loss due to painting of camera exterior.<\/p>\n

Warranty Terms<\/span><\/a><\/div>\n<\/div><\/div><\/div>
\"Productenlijst\"<\/div>

Applicable Products List<\/h4><\/div>
<\/div>
\n

The free extended warranty applies to the products listed below.
\n\u2022 New product lists about H.265 DirectIP NVRs and DirectCX multi-format TVRs will be updated based on the product launch schedule.<\/p>\n

Applicable Products List<\/span><\/a><\/div>