{"id":4162,"date":"2017-04-24T11:10:52","date_gmt":"2017-04-24T09:10:52","guid":{"rendered":"http:\/\/www.idisglobal.solutions\/?post_type=avada_faq&#038;p=4162"},"modified":"2018-11-14T10:35:18","modified_gmt":"2018-11-14T09:35:18","slug":"moet-wanneer-login-wachtwoord-kwijtraak-idis-solution-suite","status":"publish","type":"avada_faq","link":"https:\/\/www.idisglobal.solutions\/en\/faq-items\/moet-wanneer-login-wachtwoord-kwijtraak-idis-solution-suite\/","title":{"rendered":"What should I do if I lost login password for IDIS Solution Suite?"},"content":{"rendered":"<p>We provide you with a temporary password that you can login your <a href=\"\/en\/product\/idis-solution-suite\/\" target=\"_blank\" rel=\"noopener\">IDIS Solution Suite<\/a> to reset the password.. Before giving you a temporary password, you must send us the Secret Key of your IDIS Solution Suite first.<\/p>\n<p>The steps to get Secret Key are as below.<\/p>\n<p>1) Run Secret Key in Utility of IDIS Solution Suite.<\/p>\n<p><img decoding=\"async\" data-attachment-id=\"4164\" data-permalink=\"https:\/\/www.idisglobal.solutions\/en\/faq-items\/moet-wanneer-login-wachtwoord-kwijtraak-idis-solution-suite\/faq-36-1\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.1.png?fit=528%2C737&amp;ssl=1\" data-orig-size=\"528,737\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"faq 36.1\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.1.png?fit=528%2C737&amp;ssl=1\" class=\"alignnone size-full wp-image-4164\" src=\"\/wp-content\/uploads\/2017\/04\/faq-36.1.png\" alt=\"secret key\" width=\"528\" height=\"737\" srcset=\"https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.1.png?resize=64%2C90&amp;ssl=1 64w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.1.png?resize=110%2C154&amp;ssl=1 110w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.1.png?resize=179%2C250&amp;ssl=1 179w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.1.png?resize=200%2C279&amp;ssl=1 200w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.1.png?resize=215%2C300&amp;ssl=1 215w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.1.png?resize=251%2C350&amp;ssl=1 251w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.1.png?resize=300%2C419&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.1.png?resize=400%2C558&amp;ssl=1 400w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.1.png?resize=420%2C586&amp;ssl=1 420w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.1.png?fit=528%2C737&amp;ssl=1 528w\" sizes=\"(max-width: 528px) 100vw, 528px\" \/><br \/>\n2) Go to the folder path where IDIS Solution Suite is installed and access to &#8220;profile&#8221; folder.<\/p>\n<p><img decoding=\"async\" data-attachment-id=\"4163\" data-permalink=\"https:\/\/www.idisglobal.solutions\/en\/faq-items\/moet-wanneer-login-wachtwoord-kwijtraak-idis-solution-suite\/faq-36-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.2.png?fit=1010%2C574&amp;ssl=1\" data-orig-size=\"1010,574\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"faq 36.2\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.2.png?fit=1010%2C574&amp;ssl=1\" class=\"alignnone size-full wp-image-4163\" src=\"\/wp-content\/uploads\/2017\/04\/faq-36.2.png\" alt=\"profile\" width=\"1010\" height=\"574\" srcset=\"https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.2.png?resize=90%2C51&amp;ssl=1 90w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.2.png?resize=200%2C114&amp;ssl=1 200w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.2.png?resize=220%2C125&amp;ssl=1 220w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.2.png?resize=300%2C170&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.2.png?resize=400%2C227&amp;ssl=1 400w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.2.png?resize=420%2C239&amp;ssl=1 420w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.2.png?resize=600%2C341&amp;ssl=1 600w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.2.png?resize=768%2C436&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.2.png?resize=800%2C455&amp;ssl=1 800w, https:\/\/i0.wp.com\/www.idisglobal.solutions\/wp-content\/uploads\/2017\/04\/faq-36.2.png?fit=1010%2C574&amp;ssl=1 1010w\" sizes=\"(max-width: 1010px) 100vw, 1010px\" \/><\/p>\n<p>3) Check if there is &#8220;Admin_Configuration.db&#8221; file.<\/p>\n<p>4) Send the file to <a href=\"mailto:Techsupport@idisglobal.com\">Techsupport@idisglobal.com<\/a>.<\/p>\n<p>5) As soon as we get the db file, we will provide you with a temporary password.<\/p>","protected":false},"excerpt":{"rendered":"<p>We provide you with a temporary password that you can login your IDIS Solution Suite to reset the password.. Before giving you a temporary password, you must send us the Secret Key of your IDIS Solution Suite first. The steps to get Secret Key are as below. 1) Run <a href=\"https:\/\/www.idisglobal.solutions\/en\/faq-items\/moet-wanneer-login-wachtwoord-kwijtraak-idis-solution-suite\/\"> [&#8230;]<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"faq_category":[238],"class_list":["post-4162","avada_faq","type-avada_faq","status-publish","format-standard","hentry","faq_category-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wat doe ik wanneer het login wachtwoord kwijt is van IDIS Solution Suite?<\/title>\n<meta name=\"description\" content=\"Wij kunnen u een tijdelijk wachtwoord geven, waarmee u kunt inloggen en u uw wachtwoord kunt resetten. Daarvoor moet u ons de \u2018Secret Key\u2019 van uw ISS geven.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.idisglobal.solutions\/faq-items\/moet-wanneer-login-wachtwoord-kwijtraak-idis-solution-suite\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wat doe ik wanneer het login wachtwoord kwijt is van IDIS Solution Suite?\" \/>\n<meta property=\"og:description\" content=\"Wij kunnen u een tijdelijk wachtwoord geven, waarmee u kunt inloggen en u uw wachtwoord kunt resetten. Daarvoor moet u ons de \u2018Secret Key\u2019 van uw ISS geven.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.idisglobal.solutions\/faq-items\/moet-wanneer-login-wachtwoord-kwijtraak-idis-solution-suite\/\" \/>\n<meta property=\"og:site_name\" content=\"IDIS One Solution. One Company.\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/idisbenelux\/\" \/>\n<meta property=\"article:modified_time\" content=\"2018-11-14T09:35:18+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@IDISBenelux\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.idisglobal.solutions\\\/faq-items\\\/moet-wanneer-login-wachtwoord-kwijtraak-idis-solution-suite\\\/\",\"url\":\"https:\\\/\\\/www.idisglobal.solutions\\\/faq-items\\\/moet-wanneer-login-wachtwoord-kwijtraak-idis-solution-suite\\\/\",\"name\":\"Wat doe ik wanneer het login wachtwoord kwijt is van IDIS Solution Suite?\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.idisglobal.solutions\\\/#website\"},\"datePublished\":\"2017-04-24T09:10:52+00:00\",\"dateModified\":\"2018-11-14T09:35:18+00:00\",\"description\":\"Wij kunnen u een tijdelijk wachtwoord geven, waarmee u kunt inloggen en u uw wachtwoord kunt resetten. 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